Applications with Missing Information
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Coventry consistently strives to provide a straightforward and simple experience for our customers. In an effort to increase the efficiency and quality of our enrollment processes, we will begin returning applications that are missing information. Effective June 1, 2011, applications that are missing required information will be returned to the employer group via mail. A letter will be included to explain what information is needed to complete the processing. The group can then resubmit the application with the complete information.
As a reminder, enrollments, changes, and terminations can also be submitted electronically. Please contact the group's Account Manager for additional information about electronic enrollment opportunities.
How will this benefit our shared customers?
- Increased Efficiency. Applications that are missing required information will be returned within 24 hours of receipt. This will enable employer groups to provide the complete information and return the application to Coventry in a timely manner, thereby decreasing the time it takes to process enrollment additions and changes.
- Improved Quality. Complete applications ensure that the information Coventry receives is accurately entered into our systems. This data is critical for customer service and claims administration, helping make for a positive member experience.
- More Accurate Billing. Complete information will result in more accurate billing statements.
If you have questions about this process, please contact the CARE Team at 888-781-9444. |
Safe Senders
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If you are not receiving emails notifying you that a new commission statement is available, please check to make sure that the following address is in your "safe senders" list. You may also use this address to send questions about your commissions.
coventrycommissions@cvty.com
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Never Lose An Issue!
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Remember seeing something in a past newsletter, but didn't keep the email? Not a problem anymore!
Past issues of the Broker News Flash, beginning with January 2008, are now archived for easy access. Click on the link below and be directed to our past issues.
Broker News Flash Archive
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| Coventry Health Care is a registered trade name of Carelink Health Plans. Inc. (Carelink), a West Virginia HMO. PPO products are underwritten by Coventry Health and Life Insurance Company and administered by Carelink Health Plans, Inc. in West Virginia. Benefits described herein are only a summary of the benefits available. A complete list of benefits, exclusions and the procedural requirements of the plan can be found in the Evidence of Coverage (CL.HMO.EOC.07) or Certificate of Insurance (CL.PPO.COI.07) and Schedule of Benefits (CL.SB.HMO.1-07 or CL.SB.PPO.1-07). |
