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| Bette Frick
The Text Doctor®
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| Quote of the Month |
"Don't use words too big for the subject. Don't say 'infinitely' when you mean 'very'; otherwise you'll have no word left when you want to talk about something really infinite."
C.S. Lewis 1898-1963
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New! Quick poll
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Dear reader, you can be heard by taking a quick, anonymous, one-question poll on style manuals. Poll
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The Text Doctor's Diagnosis
November 2009
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Greetings!
Since this is a season of gratitude, thank you for being a subscriber.
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That's a good question 2
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After a week of wrangling with construction and contractor errors in a small remodeling project I've undertaken, I believe more than ever in the importance of asking good questions. If I had asked more and better questions earlier in each phase, we might have avoided some of the disasters.
Last month we explored four effective question types:
- Permission
- Open-ended
- Closed
- Catchall
Let's look at four more question types:
5. Restatement/paraphrase questions show that you've been listening.
They can keep the communication open, perhaps because they show your positive intent to clarify your perceptions. They are also a
graceful way to check up on inconsistent information.
- Let me play this back to you...
- Here's what I have heard so far.
- Let me state it in my own words to make sure I understand it correctly.
6. Checking questions help you further clarify conflicting
information, especially if answers have diverged from expectations.
- Please explain that a little further...
- Help me understand your intention...
- Tell me more about...
7. Probing questions help you explore in a certain direction. You can elicit further detail by asking questions like these to elicit open-ended answers:
- Why is that?
- How would that look?
- What if...?
- Tell me more about...
- What about...?
(Probing and checking questions often look and act similarly.)
8. Encouraging questions, which are really more like affirmations, help the person you are questioning continue on the same path without interrupting them. Remember, too, that silence is a great encourager!
- Uh-huh...
- I see...
- Oh, really...?
The eight questions we have covered in these two newsletters could help you get the information you need to make the right decisions. Remember what U2 said:
"We thought that we had the answers. It was the questions we had wrong."
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Tour de Style Manuals: AMA Manual of Style
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Last month in this column we looked at a general guide to style manuals. This month I want to focus on the AMA Manual of Style, also mentioned in my "favorite things" column last month.
Most writers and editors in medical manufacturing and pharmaceutical companies use AMA (in either print or digital format or both) to enhance their consistency in written products.
The 10th print edition (published in 2007 by Oxford University Press) lists for $59.95 but is available at Barnes & Noble online for about $43.
I've read every chapter of AMA and find it beautifully written and edited. The index is usefully cross-referenced, but I like to use the online version to locate the section of the manual I need and then read my paper copy. I find it easier to print the digital pages for future reference.
Next month: The ACS Style Guide (American Chemical Society)
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For fun: New element discovered
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Lawrence Livermore Laboratories has discovered the heaviest element yet known to science. The new element, GOVERNMENTIUM (GV), has one neutron, 25 assistant neutrons, 88 deputy neutrons, and 198 assistant deputy neutrons, giving it an atomic mass of 312.
These 312 particles are HELD TOGETHER BY FORCES CALLED MORONS, which are surrounded by vast quantities of lepton-like particles called peons. Since Governmentium has no electrons, it is inert; however, it can be detected because it impedes every reaction with which it comes into contact. A tiny amount of Governmentium can cause a reaction that would normally take less than a second to take from 4 days to 4 years to complete.
Governmentium has a normal half-life of 2-6 years. It does not decay, but instead undergoes a reorganization in which a portion of the assistant neutrons and deputy neutrons exchange places.
In fact, Governmentium's mass will actually increase over time, since each REORGANIZATION WILL CAUSE MORE MORONS TO BECOME NEUTRONS, FORMING ISODOPES.
This characteristic of moron promotion leads some scientists to believe that Governmentium is formed whenever morons reach a critical concentration. This hypothetical quantity is referred to as CRITICAL MORASS.
When catalyzed with money, Governmentium becomes ADMINISTRATIUM, an element that radiates just as much energy as Governmentium since it has half as many peons but twice as many morons.
(Thanks to Charol Abrams of the AMWA Educators' ListServ for this good laugh, and my apologies to my good friends in government [I hope you are still laughing!])
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These are a few of my favorite things: The AMWA annual conference
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I've attended many conferences in my career, but my first attendance at the AMWA (American Medical Writers Association) 69th annual conference in October convinced me not to miss this educational experience again. There were 38 open sessions and many longer workshops (with a credit option available). The conference had the most extensive and diverse offering of educational programs I've ever seen at a comparable conference. For anyone writing or editing in companies or for organizations who publish or submit documents in
the medical field, this seems like a cost-effective way to educate
employees.
Before leaving the conference, I mailed myself a huge box of books, handouts, and other resources from all the sessions I attended. I came home with about 30 business cards from networking, and I LinkedIn with about half of the people I met. I'm hooked! I'll be at the conference again next year.
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Thanks for reading! I hope the impending holidays are good for you.
Sincerely,
Elizabeth (Bette) Frick The Text Doctor®
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The Text Doctor in prison?
It's not what you think... | For some reason that I don't understand, I've been drawn to teach and volunteer in prisons for all my adult life. Now I'm in print on the intranet of the Minnesota Department of Corrections, where my friend and subscriber Bob Loose has stored 15 years of back issues of my newsletter to help employees develop their writing skills.
Bob wrote: "These have been a valuable tool for me and others that I have shared them with and I'd like to have them accessible to a larger audience." Thanks, Bob!
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