|
|
|
eZuce Insider
Let eZuce simplify how you locate, communicate and connect, it's that easy!
|
|
|
| | Locate, Communicate and Connect, it's that easy! |
| |
A Gartner study finds large businesses are accelerating use of social media for customer service and brand management with 30% planning to adopt it over the next 24 months...
Enterprises are embracing social customer relationship management (CRM) software, with four in 10 leading businesses expected to adopt this technology within five years as part of their ongoing efforts to improve customer service, according to Gartner.
Within the next 24 months, 30% of leading enterprises will incorporate social CRM, the research firm said in a report on Thursday. read more...
|
|
|
Greetings!
Welcome to the eZuce Insider- your source for open communications and social business. Each issue we will feature the latest news and updates on eZuce open communication solutions to help you best leverage our products, programs, and promotions within your organization. If you have any feedback or suggestions on topics you'd like to see featured in the eZuce Insider send your comments to marketing@ezuce.com we'd like to hear from you. Enjoy this month's edition!
|
 | eZuce Product Spotlight: openACD Call Center Solution |
eZuce openUC™ enterprise software features an enhanced, flexible and open call center application called openACD. openACD represents an entirely new generation of multi-media and multi-channel contact center solutions, built as a software application, administered as part of the IT infrastructure, and with new features that make agents and supervisors more productive. openACD offers powerful and easy to use application and business process integration capabilities as agent, supervisor, and technician workstations can easily be customized to fit specific customer or application needs. Powerful skills based and priority routing gets customers connected to agents in no time. openACD is easy to use and as a standards based SIP application it integrates into your existing environment. openACD is not only a flexible and cost effective contact center solution; it makes your operation more productive reducing the average processing time. Agents are more satisfied with their work environment as openACD offers greater flexibility, a more attractive agent dashboard, and the freedom to work remotely or from home. openACD advances the messaging and conferencing capabilities of the eZuce open communications platform by providing a robust, all-inclusive portfolio of user and administrator call center functionality that enhances the overall communications experience. Users and IT administrators will benefit directly from the flexible and scalable architecture of openACD which enables easy and convenient access to:
- Skills based routing
- Priority queuing and source routing
- Multi-media and multi-channel operation
- Convenient access to voicemail and email messages
- Multi-customer use case
- Individual agent skills
- Call disposition
- Away or break codes
- Queue management based on configurable recipe
- Expected wait time and wrap-up time
- Supervisor interventions
- On-hook and off-hook agents
- Remote agents
- Agent groups and agent call back
- Automatic ring-fail
- Call pop-ups
- Unified presence
For more information on the eZuce openACD contact center solution please visit http://www.ezuce.com/openuc-enterprise or contact us at info@ezuce.com to schedule a product demonstration.  |
| Open Source Software Hits a Strategic Tipping Point |
I thought I would pass on a great article that just appeared in the Harvard B  usiness Review this morning on Open Source in the Enterprise market space. It seems that that there has been a dramatic change from five years ago, when a Gartner survey found that the amount of open source software in an organizations' portfolios was less than 10 percent. Now, across that same period, they've seen the proportion of proprietary software decrease at about the same rate that open source software has increased, and that during the next 18 months the number will continue to rise when you judge the opex and capex your Enterprise can save. read more... |
| eZuce Inc. Named to Everything Channel's CRN "Need to Know" List for VoIP and UC |
eZuce Inc. the leading provider of open unified communications for the enterprise market, has been recognized by Everything Channel's CRN "Need to Know" list for the Voice over IP Protocol and Unified Communications markets. A new monthly feature designed to highlight the key players in a growing market segment; eZuce Inc. was featured among only 60 top VARs and vendors. The "Need to Know" list for VoIP and UC can be viewed in CRN magazine and as a slideshow on www.CRN.com
eZuce is the leading provider of open source based unified communications designed to address social business and collaboration challenges and emerging communications requirements of today's enterprises. eZuce's openUC™ enterprise software delivers a fully functional and interoperable enterprise communications solution integrating voice, video, instant messaging, presence, conferencing, collaboration, unified messaging, and mobility capabilities implemented in native SIP to provide an improved user experience. "The VoIP "Need to Know" list is a comprehensive directory of the major players in the VoIP and UC market, making it easy for busy VARs to get in front of the right vendors and the right people in the IT landscape," said Kelley Damore, Editorial Director, Everything Channel. "This list will help VARs navigate through the myriad of new VoIP and UC companies and technologies, and ultimately, find the right opportunities to help them grow their business." "eZuce is pleased to be recognized by CRN Magazine for our technology advancements in the unified communications marketplace. We have successfully enabled enterprises to transition from their legacy IP PBX systems to the eZuce openUC platform resulting in lower communication costs and an enhanced user experience enabling reliable social business and collaboration." David Grazio, VP of Product Marketing, eZuce Inc. You can view the CRN Need to Know VoIP and UC list to learn more about eZuce open communication solutions. 
|
| eZuce Partner Spotlight: EZ Expert Partners |
The eZuce EZ Partner Program provides a comprehensive portfolio of tools and resources that enable EZ Expert partners to sell, deploy, and service eZuce open communication solutions within the mid to large enterprise and SMB markets. EZ Expert partners are equipped to service the communication needs of customers by leveraging eZuce solutions and delivering technical support and managed services directly thus ensuring organizations are able to realize the full benefits of eZuce. eZuce EZ Expert partners receive complete product training and earn eZuce certifications which enable them to fully support eZuce products; combined with their own value-add services resulting in a complete unified communications user experience.
The eZuce EZ Expert program is designed for partners that have a strong focus in the SMB marketplace and are interested in capitalizing on their open source experiences by engaging with the SIPfoundry community. EZ Expert partners can address today's emerging requirements for unified communication solutions which are good candidates for an open source model given eZuce's compelling economics. eZuce collaborates with its EZ Expert partners globally and has developed a cohesive partner community that shares open communications best practices and leverages customer experiences to build the eZuce user community.
Today the eZuce EZ Expert partner community is represented by Norlem Technology Consulting, Data-Tech, Redphone Technologies, Voxhunt, eSofties Solutions Limited, and eSolia.
If you are interested in becoming an EZ Expert partner please visit http://www.ezuce.com/become-a-partner for more details.
For more information on eZuce EZ Expert Partners please visit http://www.sipfoundry.org/partners
|
|
Stay Up to Date with eZuce! Now you can stay connected online with eZuce by visiting our social media sites to receive our daily news and updates. Please send us your feedback and comments at marketing@ezuce.com Sincerely,
eZuce |
|
|
| eZuce. Open Communications. Architected to deliver the best UC experience. eZuce adds value to your IT investments by simplifying how you locate, communicate and connect with users! |
|
|
| Upcoming Events |
Acuta Educational Conference:
April 3- 6 Orlando, FL.
eZuce Booth 207/209
Event Information
SIPfoundry Q2 Update Webinar
Wednesday May 18, 2011
2:00-3:00pm EST
Register Here
| April 2011
|
|
|
