I receive a lot of requests from customers and partners asking about managed services  and hosted environments which prompted me to consider the following:

• What services are of greatest value to customers and why?

read more....

The EZ Expert Partners Program is for partners that have a strong focus in the SMB market place and are interested in capitalizing on their open source experiences with sipXecs along with contributions to SIPfoundry. EZ Expert partners can expand their market share through ongoing collaboration with EZ Elite partners to capitalized on enterprise wide unified communication and social business opportunities. Our Spotlight EZ Expert Partner this month is Norlem Technology Consulting Inc. 

Norlem Technology Consulting Inc. 

NORLEM Technology Consulting is Tulsa's single source for all IT, infrastructure, and unified communications needs. Whether you are looking to custom build a infrastructure system, needing to expand your IT capabilities and efficiency, or simply in need of a technician for an emergency IT issue, NORLEM Technology Consulting can help.

NORLEM has the experience to meet all your technology needs, from simple software programs and hardware needs to total infrastructure design and expansion engineering. "Through our exclusive partnerships with companies like eZuce and SIPfoundry  we can insure that all your needs are met in the most cost-effective means possible."

Are you interested in becoming an EZ Expert partner to leverage your sipXecs experience and knowledge? Learn more about the many benefits you receive. Including product training, co-marketing and support services.

http://www.ezuce.com/partners 

eZuce, Ronco Communications and Electronics Inc., and AudioCodes Announce Social Business Symposium Series

Newburyport, Massachusetts. February 8, 2011 - eZuce Inc. has partnered with EZ Elite Partner Ronco Communications and  Solution Partner AudioCodes to deliver a series of informative open communication seminars entitled 'eZuce Social Business Symposium'. These breakfast seminars are targeted at enterprises with existing IP PBX systems searching for a cost effective upgrade path that delivers complete unified communications functionality resulting in a positive end user experience.

eZuce has selected Ronco Communications as the go-to-market partner for the Eastern Region to pilot the eZuce Social Business Symposium targeting the existing Ronco installed Nortel customer base. eZuce has extensive experience working with Nortel users that have successfully migrated to the eZuce open communications platform. In addition, eZuce collaborates with AudioCodes on enterprise opportunities to provide a complete unified communications solution featuring the most advanced media gateways combined with cost effective, scalable SIP trunking connectivity. read more...  

Sneak Peek: Upcoming openACD release

As many of you know we have been working diligently on a new contact center ACD solution called openACD to replace the currently existing ACD application in openUC / sipXecs.  We are making rapid progress and it is time to give you a sneak peek into what is coming.  There is a lot of excitement about openACD as it holds the promise of becoming a highly flexible, scalable and resilient contact center solution.  openACD is one of these next generation contact center solutions that is media agnostic and allows queuing lots of things, including basic calls, voicemail messages, email and at some point instant messages (IM) or even FAX.   It is skills based and offers priority queuing implementing rules that look at different criteria for incoming messages.

Here are some of the highlights:

*Contact center ACD solution with skills based routing, priority and unified queuing, openUC / sipXecs integration for Web administration, supervisor interface for managing agents and call flow, and detailed CDR recording.

*Agents now have the flexibility to transfer calls, using an agent Web UI, in a variety of ways; something that was not possible with our old ACD. Agents can transfer a call back into queue, or into another queue, or to another agent, or they can do an attended warm transfer to an external number.  All these transfers can be tracked for historic reporting. read more...   

We  may not be able to post everything but we are very interested in what you have to share with our viewers. SIPfoundry currently has thousands of users and is a sought after venue for everything open source communications and social business, so getting exposure and collaboration here is a good thing.

Topics of Discussion

That's up to you. You're the end user and sipXecs expert. Maybe there is something you want to share or give an opinion. Maybe there is a solution only you know how to administer or manage? Come across something amazing you want to share? Want to talk about all the creative steps you took to complete a bug fix or mashup? We are an open source community, so in the spirit of that we are opening up the blog for sharing and collaboration purposes. Let's learn from one another and celebrate our successes.

Format

Text- 500 words or less, photos, video, graphs, slides- what suites you best? We only ask that you not take this opportunity to  engage in shameless promotion, free press or spamming. But, by all means let us know about your topic and who you are as the expert behind the post!

How to get involved

Simply email Jo Ann Stadtmueller, joann@ezuce.com to let us know a bit about your self and what topic you would like to blog about.

Once your request to blog is accepted just begin writing. Submit your blog with or without a visual to be posted by our team. Let us know who to give credit and how we can link it back to you. Simple right?

SIPfoundry is excited about what you have to say so get in touch with us and get blogging!