Knowing where to go for medical care can save you lots of time and money - not to mention, get you the best care for your situation. So, here are some general guidelines to help you determine the right place for you or a family member when the unexpected happens. Who do I call if I need medical care? You should first try to contact your primary care physician (PCP). Your PCP is your gateway to finding the most appropriate type of care for most medical situations. He or she will either schedule an appointment or direct you to a specialist, hospital or the type of care that's most appropriate. What if my doctor is not available? If your doctor can't see you or it's after hours, you have two options: * Contact another doctor (preferably another provider in your insurance carrier's network); or * Visit an urgent care center or medical clinic. Normally, urgent care facilities are open for extended hours and available on a first-come, first-serve basis. What is urgent care? While both urgent and emergency care situations are serious, urgent care is for medical symptoms, pain or conditions that require immediate medical attention, but are not severe or life-threatening and do not require use of a hospital or ER. Urgent care conditions include, but are not limited to: earache, sore throat, rash, sprained ankle, flu and fever not higher than 104°. Do I need emergency care or urgent care? While both urgent and emergency care situations are serious, there are important distinctions between the two. Here are a few basic guidelines for determining whether your medical condition is an emergency, or simply a condition that needs immediate attention. If you answer yes to any of these questions, call "911" or go to your nearest emergency room. 1. Are my symptoms severe and/or life threatening? 2. Did the symptoms occur suddenly and unexpectedly? 3. Is there excessive bleeding, extreme pain or broken bones? 4. Using your best judgment, do you believe there may be serious impairment to bodily functions or serious dysfunction of a bodily organ/part without immediate medical attention? What exactly is emergency care? Emergency care is necessary when a person has an unexpected onset of symptoms or a severe medical condition, accident or illness that could place a person's health in jeopardy if not treated with immediate medical attention. Severe symptoms or conditions such as chest pain, shortness of breath, shooting pain or other unexpected severe pain or symptoms require emergency care. When immediate medical attention is needed, call 911 or go to an emergency room. The emergency room (ER) shouldn't be your first stop - unless there's a true emergency. |