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Kaiser Policy Holders

Prescription drug copay amounts no longer printed on KAISER member ID cards
Kaiser made a business decision to discontinue printing prescription drug copay amounts on member identification (ID) cards. Due to space constraints and in order to be consistent with the practices of other carriers the dollar amounts have been removed. Please note: Pharmacies (Kaiser or network) do not use plan ID cards to determine members' copays. They use the "RxBIN" number, which is still printed on the ID cards, to obtain the member's information and route the prescription claim electronically. This printing change affects all members in all products, regardless of whether their plans or benefits have changed for 2011. Members who have questions about their copay amounts can find out by: 1. Checking their Evidence of Coverage (HMO and POS Tier 1) and/or Certificate of Insurance (POS Tier 2 and Out-of-Area PPO) 2. Calling Customer Relations Commercial members: 1-800-686-7100 or 1-877-676-6677 (TTY), Monday through Thursday, 8:15 a.m. - 5 p.m. and Friday, 9 a.m. - 5 p.m. Medicare members: 1-800-493-6004 or 1-866- 513-9966 (TTY), seven days a week, 8 a.m. - 8 p.m. 3. Logging on to My health manager on kp.org Log in with user name and password, then go to My plan and coverage. Select My eligibility and benefits, click on the link under "Payor/plan," and scroll down to "Prescription Drugs." Please note that for members enrolled in a POS plan, the benefits displayed on the website reflect Tier 1 coverage only; POS members should please call Customer Relations or refer to their Certificate of Insurance to find out their Tier 2 copay amounts. 4. Call or email your Alpha Account Manager or Broker - 216-520-3300.
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