Today, using performance measures to improve service delivery is getting more traction within the federal government and the state and local community. AGA recently released a research report, State and Local Governments' Use of Performance Measures to Improve Service Delivery, which explored how state and local governments use of performance measures to monitor the delivery of services and make adjustments to improve the delivery and assure the achievement of desired results. Much of what these entities are doing could be equally useful to federal agencies.

To share their practical experiences are Harold I. Steinberg, CGFM, CPA, AGA's technical consultant and principal researcher of this report, who will lead the discussion as he explains the key findings and briefly details five jurisdictions that use performance measures to improve service delivery. One of those jurisdictions was New York City who began using performance data in 1977. Representing New York City government is Anthony Longo, deputy director at the Mayor's Office of Operations, city of New York, New York, who is in charge of the performance management group. Mr. Longo will discuss the Citywide Performance Reporting (CPR) program and explain the interactive dashboard, which is the major driver for improving performance.   Joining Mr. Longo will be John Whitley, Ph.D., Director of Program Analysis and Evaluation, U.S. Department of Homeland Security.

Please join us for two hours of lively discussion about this important and timely topic. In addition to the speakers' commentary, there will be approximately 20 minutes for Q & A so that the participants can ask the speakers questions and share their own experiences.