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Think about it!! | |
You are in a room with three light switches (1, 2
and 3), each of which is linked to one of the only three light bulbs (A, B and
C) in another room. You do not know which switch operates which bulb and need
to find this out. You cannot use any form of equipment or materials, cannot see
at all into one room from the other and may enter the room with the light bulbs
once only. How do you find out which switch does with which bulb?
Answer at the bottom of this column
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Did you know?
Dem bones, dem bones!
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Humans are born with
300 bones in their body. However, when they reach adulthood they
only have 206 bones. This occurs because many of them join together to
make a single bone.
Of course, if you break one it doesn't count as two bones!
And no, men do not have one less rib than women, they both have 12 pairs of ribs each.
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Featured Tool
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Using a website like yourfonts.com, you can
download
and print a template sheet containing all the letters of the alphabet, numbers and various common symbols e.g. +, -, / etc.
You then hand write each
character
into the template, scan it and upload it back to the site, which will
then turn
this into a downloadable true type font (.ttf) file. All you need to do
then is
click on the file, select "Install Font" and when this is done you will
be able
to select your own handwriting as a font option when word processing.
Works for
Mac and Windows 7.
You can also build your own
font completely from scratch. If you would like to have a go at this,
try using
a site such as fontsruct.com.
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| Online Excellence Calculator |
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Do you want to see how your organisation might perform if assessed against the EFQM Excellence model?
There are many types of self assessment available to organisations wishing to use this widely used excellence framework.
By following this link you can experience just one method of assessing your organisation in a short 10 minute matrix based assessment. | |
Think about it!!
Answer
| | Turn on switches 1 and 2 and
leave switch three off. Wait ten
minutes. Turn off switch 2, leaving on switch 1 only and immediately enter the
other room. Light bulb A, operated by switch 1, will be on. Light bulb B,
operated by switch 2, will be off, but hot. Light bulb C, operated by switch 3,
will be off and cold.
Simple!
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| Newsletter Archive |
| To view our previous newsletters in our archive please click the link above |
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If you found this issue interesting and believe a friend or colleague would find the articles useful please click on the button above to send it to them.
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Greetings!
Ley hill solutions is about to celebrate its tenth anniversary. This is traditionally symbolized by tin, which represents strength and flexibility, which is not out of line with some of the things our clients have said about us. To see some of our client testimonials and case studies, go to the Clients & Sectors section of our website.
We would very much like you to share in our celebrations and so are giving you the chance to win two tickets to join us at our table at the UK Excellence Awards ceremony (for full details see our tenth anniversary article below). This is a prestigious and very entertaining event and if you are free to go, do please enter our competition.
Also below is the fourth in our Quality Guru Series, featuring Dr. Joseph M. Juran, who was renowned, amongst other things, for coming up with that well known management planning aid, the Pareto Principle. He was also one of the first people to move away from the concept of "quality control", which is more about statistical measurement and control of material and manufacturing quality towards "total quality management" or "customer first" which is more about continual improvement of all aspects of an organization that is driven by the needs and expectations of its end customers. This is something that we at ley hill believe is absolutely fundamental to the long term success of any organization, including our own. We also believe that practicing what we preach is one of the reasons we are about to celebrate our tenth anniversary.
Our next newsletter will be not be along until September, so enjoy the summer ahead, especially if you are going to be holiday, although it looks set to be a fairly good summer at home this year.
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ley hill solutions celebrates its tenth anniversary by giving you a chance to win tickets to the UK Excellence Awards Ceremony
In August 2010 ley hill solutions is ten years old. Created by Graham Hull to provide practical solutions to everyday organizational issues, the business has gone from strength to strength. We have satisfied clients in nine European countries and in the USA, one country for each year we have been operating.
Ley hill's original mission was and still is to give organizations solutions they actually need rather than what they may have been told they want. The real value we can add is to assist in the final implementation of any solution and not just produce a report for the bottom drawer of the filing cabinet. So,to celebrate our first 10 years in business we would like to offer our past, present and hopefully future clients the opportunity to take part in a competition to attend the UK Excellence Awards ceremony as our guests in October 2010.
The UKEA Awards ceremony is a glittering occasion where the UK's best companies and organizations are recognized for their excellence. The awards ceremony itself is preceded by a dinner at the London Intercontinental Hotel, Park Lane and includes cabaret and the chance to network with the best known organizations operating in the UK.
We would like to offer you the opportunity to win two places for your organization at the award ceremony as our guests simply by entering our simple completion.
Firstly -
please confirm you are available to attend the UK Excellence Awards on the 21st October 2010 from 6pm in London.
Next -
answer the following simple question
Which of the standards listed is the new British Energy Management System Standard?
9001, 14001, 16001
Lastly -
please complete our Tie Breaker in less then 50 words to describe the products/services you would like ley hill solutions to offer in the future. Don't forget to include your contact details.
Before emailing your answer to Jo.hull@leyhill.com please read the terms and conditions below.
All entries must be received before the 31st August 2010.
The prize consists of 2 tickets to the UK Excellence Awards to be held at the Intercontinental London, Park Lane on a table hosted by ley hill solutions. Any travel and accommodation costs incurred by the winner will be at their own expense. Attendees may be subject to security checks due to the expected attendance of HRH The Prince Royal. No alternative prize is offered and ley hill solutions can accept no liability should the event not proceed for any reason.
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Quality Guru Series
4. Dr. Joseph M Juran
Often
called the "father of quality", Dr. Joseph M Juran was born in the USA in
1904 and spent many years there researching and developing his approaches to
quality management before traveling to Japan in 1954, where he had a
fundamental role in establishing the modern reputation of "made-in-Japan"
products. He is recognized as the person who added the managerial dimension to
quality, broadening it out from its statistical quality control origins. In
1937 he created the Pareto principle (also known as the 80/20 principle), which
millions of managers rely on to help separate the "vital few" from
the "useful many" in their planning and activities.
In 1951 Dr. Juran wrote the first
standard reference work on quality management, the Quality Control Handbook,
which provides important how-to information dedicated to improving an
organization's performance by improving the quality of its goods and services. Before
his death in 2008, he went on to publish much valuable reference material, in
1979 founding the Juran Institute to improve the quality of society. He is
quoted as saying "Whatever you do make sure it improves society. Don't just do
it for the sake of profit."
The Juran Trilogy®, published in 1986, describes quality as
a trilogy of three processes - quality planning, quality
control and quality improvement. The principle is that good quality management
requires quality actions to be planned out, improved and controlled. The
process achieves control at one level of quality performance, then plans are
made to improve the performance on a project by project basis, using tools and
techniques such as Pareto analysis. This activity eventually achieves
breakthrough to an improved level, which is again controlled, to prevent any
deterioration.  Dr. Juran believed quality is associated with customer
satisfaction and dissatisfaction with the product and emphasized the necessity
for ongoing quality improvement through a succession of small improvement
projects carried out throughout the organization.
His ten steps to quality improvement are: - Build awareness of the need and opportunity for improvement
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Set goals for improvement
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Organize to reach the goals
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Provide training
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Carry out projects to solve problems
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Report progress
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Give recognition
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Communicate results
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Keep score of improvements achieved
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Maintain momentum
He concentrated not just on the end customer, but on all external
and internal customers, believing that each person along the chain, from
product designer to final user, is a supplier and a customer and also a
process, carrying out some transformation or activity. If you would like to find out more about Dr. M Joseph Juran or are
interested in reading any of his publications, why not take a look at the Juran Institute website.
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ley hill solutions aims to be one of Europe's most innovative consultancy organisations specialising in the tools and methods to improve the way your business works and performs. We use internationally recognised standards and frameworks such as ISO9001 and the EFQM Excellence Model to develop solutions that are right for your business.
Please contact us at ley hill solutions if we can be of any assistance.
Sincerely,
Graham Hull
ley hill solutions limited | |
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The information provided in this newsletter and on our website is as correct and up to date as we can make it. no warranty, express or implied, is given regarding its accuracy. We do not accept any liability for errors or omissions. We shall not be liable for any damages (including, without limitation, damage for loss of business or loss of profits) arising from the use of, or inability to use, this site or any information contained it it, or from any action or decision taken as a result of using this site, or any such information. |
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