|
|
|
|
 |
Our warmest
congratulations to the following award winners, finalists and 5 Star recognition receivers with whom we have had special contact |
| Northern Ireland Housing Executive
Liverpool Direct Ltd
Royal National Lifeboat Institution
We were especially pleased to see RNLI receive their 5 star levels of excellence award, as a team of assessors from ley hill solutions, acting on behalf of the BQF, performed their assessment.
RNLI said after the assessment that they "would like to personally thank ley hill solutions for such a professional and thorough assessment - I am amazed at the amount of information you were able to absorb and have a real understanding of in such a short time".
We believe that this clearly shows the power of assessments based on the EFQM Excellence model and hope many other organisations will take up the opportunity to identify areas for improvement and receive recognition for their achievements. |
Interview with
Paul Cachet
(CEO of the EFQM)
|
|
|
In an interview conducted by Stratéis in his home country, Pierre Cachet, the new French Chief Executive Officer of the EFQM (European Foundation for Quality Management), answers questions about the EFQM Model 2010 (for more information on the changes from the 2003 version see our news item to the right).
You can see a transcript of the whole interview by following this link, but for the benefit of those of you who do not speak French, here is a précis in English of the most pertinent questions and answers.
Stratéis :
"Why change (the Model) and why now?"
Pierre Cachet :
"One of the EFQM's principle values is to listen to its members. It was clear, from membership surveys and detailed interviews, that members wanted a model that reflected significant developments in the last number of years, such as the increasing importance of society and the environment, innovation, risk analysis"
Stratéis :
"What actually has changed?"
Pierre Cachet :
"We have made the model clearer and more integrated, as well as revising the vocabulary to enhance its universal character e.g. public sector organisations will find there is less use of terms normally associated with the commercial world of business.
This move towards greater universality is very important, as the Model is increasingly being used outside Europe - in Latin America, the Middle East, North America and Asia. The macro-economic climate today is very receptive to the principles advocated by the EFQM from its beginning and the revision of the Model will facilitate its wider use."
Stratéis :
"How will the EFQM, with the new Model, position itself in relation to other methodologies for improvement e.g. six sigma? sustainable development?"
Pierre Cachet :
"As I said, we have strengthened the universality of the Model, so more than ever it is completely holistic, covering the whole vision and strategy of an organisation, balanced to take account of the needs of all its stakeholders. It is not intended to be used solely as a tool to address specific performance issues. Rather the Model will enable an organisation to prioritise areas for improvement and optimise the choice of appropriate tools, such as six sigma, to address these."
|
| Online Excellence Calculator |
 |
|
Do you want to see how your organisation might perform if assessed against the EFQM Excellence model?
There are many types of self assessment available to organisations wishing to use this widely used excellence framework.
By following this link you can experience just one method of assessing your organisation in a short 10 minute matrix based assessment. |
| Newsletter Archive |
| To view our previous newsletters in our archive please click the link above |
 |
If you found this issue interesting and believe a friend or colleague would find the articles useful please click on the button above to send it to them.
| |
|
| Newsletter - October 2009 |
Greetings!
Last week, on Thursday 22 October, ley hill solutions and some of our customers had a highly motivational evening at the UK Excellence Awards ceremony, which was held in the presence of HRH The Princess Royal, patron of the British Quality Foundation (BQF), who hold the awards. As well as having a good dinner, we took part in some stimulating conversation about a range of business management and performance issues and enjoyed the awards ceremony itself. It is always very inspiring to see the standard of the winners and finalists and to consider their individual journeys to excellence and the business benefits they have gained on their different journeys.
Below are the full list of winners and finalists for the various categories of award. It is always worth considering these companies as potential benchmarking partners, especially those who work in similar fields or have gained particular recognition in any area where you yourself have identified improvement opportunities.
Our other news this month is the very recent publication of the newly revised EFQM Excellence Model - the 2010 version, which many awarding bodies, including the BQF, will use as the assessment framework for excellence awards from next year onwards. Take a look below at the main changes. |
EFQM Excellence Model 2010
 Recent changes to the EFQM Excellence Model have now been published and will affect any of you who are
- using, or thinking of using, the Model as part of your strategy, planning and management systems
- intending to apply for any of the quality awards that use the Model as an assessment framework such as The European Excellence Awards or The UK Excellence Awards (see below for details of this year's winners). It is also used for many regional awards e.g. The Southern England Excellence Award, The North of England Business Excellence Awards, The Scottish Awards for Business Excellence, The Wales Quality Awards. These will all be using the new 2010 version of the Model from next year onwards.
The main changes to the existing (2003) version are -
- The model has new look, which reflects the now fully integrated Fundamental Concepts of Excellence, Model framework and RADAR. It has a new colour scheme and looks like a picture of an atom (see above), with the electrons representing the 8 Fundamental Concepts, the circular nucleus representing the RADAR concept of continual review and improvement and the Model framework itself at the core of the nucleus.
- Titles and descriptions of the 8 Fundamental Concepts of Excellence have changed
- RADAR has been updated - especially around Results
- In the Model framework, the Criteria are still represented by nine boxes in the same order, but the titles have changed slightly for some of the Criteria and "Innovation and Learning" beneath the boxes, becomes "Learning, Creativity & Innovation"
- For some Criteria, the percentage weightings for the scoring have changed
- The "areas to address" have changed for each of the nine Criteria
The new Fundamental Concepts of Excellence
- Achieving Balanced Results (was Results Orientation)
- Adding Value for Customers (was Customer Focus)
- Leading with Vision and Inspiration (was Leadership and Constancy of Purpose)
- Managing by Processes (was Management by Processes and Facts)
- Succeeding through people (was People Development and Involvement)
- Nurturing Innovation (was Continuous Learning, Improvement and Innovation)
- Building Partnerships (was Partnership Development)
- Taking Responsibility for a Sustainable Future (was Corporate Social Responsibility)
Changes to the nine Criteria
- Policy & Strategy becomes just Strategy
- Processes becomes Processes, Products and Services
- Key Performance Results becomes Key Results
- ALL Enablers now have a 10% weighting
- People Results and Society results now both have a 10% weighting, putting greater emphasis on both, especially Society Results, which also now has a weighting split 50/50 between perception and performance
- Customer and Key results are still given most weight, but are now equal, with a 15% weighting each
- The concept of prioritising key results has been introduced and incorporated also into the RADAR scoring mechanism
Changes to RADAR
RADAR is now Results, Approach, Deployment, Assessment and Refinement (was Results, Approach, Deployment, Assessment and Review)
Results subdivisions have changed
- Scope becomes Relevance and Usability (covers Scope, Integrity, Segmentation)
- Results becomes Performance (covers Trends, Targets, Comparisons, Causes)
Approaches still need to be Sound and Integrated
Deployment still needs to be Implemented and Systematic
Assessment and
Refinement now covers Measurement, Learning & Creativity and Innovation & Improvement
For more information on the new EFQM Excellence Model 2010 please visit our website, email us, or phone us on 01494 772327
|
|
UK Excellence Awards 2009
UK Excellence Award
Winners
AESSEAL Northern Ireland Housing Executive Ricoh UK Products Ltd
Finalists
Liverpool Direct Ltd Siemens - Industry Automation and Drive Technologies division
The BQF Gold Medal for Excellence
This
medal, newly introduced in 2008, is given
for outstanding and sustained commitment to excellence over a number of years. This year it went to Ricoh UK Products Ltd, who also won the UK Excellence Award for the second time, having first won it in 2005.
Winners of the BQF Achievement Awards
Leadership - Careers South West Ltd
Partnership
Development - Siemens IT Solutions & Services in partnership with National Savings & Investments
Customer
Satisfaction - Careers South West Ltd
Employee
Satisfaction - University of Chester, Student Support & Guidance and Careers & Employability
Process
Improvement - Doosan Babcock Energy Ltd
Southern England Excellence Award Winners Siemens Mobility, Traffic Solutions
Finalists Wincanton UK Regional Excellence Award
Won by Liverpool Direct Ltd, who also won the North of England Excellence Award
The BQF Lean Six Sigma Academy Awards
Winners
LLoyds Register - project leader Andrew Brown
LLoyds Register - project leader Athena McEwan E.ON Ratcliffe-on-Soar - project leader John McIntyre
Finalists Coutts Global Transaction Services
|
ley hill solutions aims to be one of Europe's most innovative consultancy organisations specialising in the tools and methods to improve the way your business works and performs. We use internationally recognised standards and frameworks such as ISO9001 and the EFQM Excellence Model to develop solutions that are right for your business.
Please contact us at ley hill solutions if we can be of any assistance.
Sincerely,
Graham Hull
ley hill solutions limited | |
|
|
|
|
The information provided in this newsletter and on our website is as correct and up to date as we can make it. no warranty, express or implied, is given regarding its accuracy. We do not accept any liability for errors or omissions. We shall not be liable for any damages (including, without limitation, damage for loss of business or loss of profits) arising from the use of, or inability to use, this site or any information contained it it, or from any action or decision taken as a result of using this site, or any such information. |
|
|
|
|
|
