News from ley hill solutions limited

In This Issue

Online Excellence calculator

Bulgaria - Project conclusion

Featured Tool

Do you know how good you are?

Finally - Some Seasonal Cheer

Quick Links

Contact ley hill solutions

Think about it!!!

Excellence is not an act but a habit - Aristotle (322bc)

Online Excellence Calculator

Do you want to see how your organisation might perform if assessed against the EFQM Excellence model?

There are many types of self assessment available to organisations wishing to use this widely used excellence framework.

By following this link you can experience just one method of assessing your organisation in a short 10 minute matrix based assessment.

Newsletter Archive

To view our previous newsletters in our archive please click the link above

Project Completion

As many of you know Ley Hill Solutions has had a team of people working in Bulgaria over the greater part of 2008.

We have been working with the Bulgarian Revenue Agency to design and implement an Integrated Management System based on many of the key tools we use on a day to day basis. These have included the EFQM Excellence Model, ISO9001 and the Balanced Scorecard.

The project has now come to a conclusion and we are pleased to say that the client has expressed their satisfaction with both the outcome and the professionalism of the consultants involved. Well done to everyone and we look forward to working in Bulgaria again in the near future.

Featured Tool

The Balanced Scorecard

Following the very succesful work in Bulgaria which incorporated the Balanced Scorecard in a significant way we thought this month we would look in more detail at how it could help your business improve its performance. To "Find out More" just follow the link.

If you found this issue interesting and believe a friend or colleague would find the articles useful please click on the button above to send it to them.

Newsletter - December 2008

Greetings!

Sometimes the news we hear every day just seems to get more depressing and makes you wonder where and when things will turn around.

In this issue we want to celebrate the success of the UK Excellence award winners (see below) and recognise that its the excellent and innovative organisations that not only survive hard times like these but also come out much stronger.

Most companies are looking for new customers - especially at this time of year, and measure their success by the number of new orders they are taking. Whilst this is a good measure the group you must never forget are your exisiting customers. They already know you, they have worked, bought or used your services before and so ensuring they know you are available is absolutely crucial to your success.

It is widely recognised that it costs nine times more to gain a new customer than keep an old one, so look after your existing clients and work more closely with them to improve the way you deliver your product or service.

At Ley hill solutions we have the same philosophy which is why we believe it is important to maintain contact through our newsletters. If you have any views on this or if we can help you to improve your Quality or Performance please get in touch.

Find out how good you really are

The UK Excellence Awards 2009

Following a very successful 2008 UK Excellence Award process, (see the BQF website for all the winners - www.bqf.org.uk) we are sure some of you will be wondering if you can match the standards in the the 2009 process.

The UK Excellence Award is open to any organisation in the UK, and is an excellent opportunity to find out how good your organisation really is, by being measured against Europe's most widely used management framework - the Excellence Model. Another invaluable benefit is the opportunity to receive written and face to face feedback on your organisation's performance from the specially trained assessor team.

If you are considering making an application for the 2009 UK Excellence award - please contact ley hill solutions straight away so that we can discuss your organisation's submission and determine what assistance we can offer you in preparing your applicantion.

Alternatively, if you believe you are still a little way off applying for the full award process perhaps we can help you with the levels of excellence scheme which includes the Committed 2 Excellence and Recognised 4 Excellence recognition.

Merry Christmas and a Happy New Year to all our friends

To cheer you up we hope you enjoy our animated christmas card which you can view by clicking the link below.

View Christmas Card

This year once again we will not be sending paper christmas cards but making a donation to our charity of choice - the Motor Neurone Disease Foundation.

We hope you have a merry Christmas and safe and secure New Year.

From everyone at Ley Hill Solutions ltd.

ley hill solutions aims to be one of Europe's most innovative consultancy organisations specialising in the tools and methods to improve the way your business works and performs. We use internationally recognised standards and frameworks such as ISO9001 and the EFQM Excellence Model to develop solutions that are right for your business.

Please contact us at ley hill solutions if we can be of any assistance.

Sincerely,

Graham Hull
ley hill solutions limited

The information provided in this newsletter and on our website is as correct and up to date as we can make it. no warranty, express or implied, is given regarding its accuracy. We do not accept any liability for errors or omissions. We shall not be liable for any damages (including, without limitation, damage for loss of business or loss of profits) arising from the use of, or inability to use, this site or any information contained it it, or from any action or decision taken as a result of using this site, or any such information.