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News from McVey Marketing Inc. Gary McVey, President
October 2007

I hope this message finds you well and enjoying Fall. It's been a busy couple of months, having successfully completed and launched consulting engagements with several clients in Washington state and Minnesota.

Yesterday marked the one-year anniversary of my resignation from Hamline University in St. Paul, Minnesota, to focus full-time on growing my consulting business, and to be closer to family in Washington state. It seemed appropriate, then, that I spent yesterday in beautiful Walla Walla, Washington, delivering a presentation to the Board of Directors of the Independent Colleges of Washington, an association of 10 excellent colleges and universities. It was a wonderful day spent with the association's staff, college presidents and business board members, and it once again reminded me of how much I enjoy what I do and how fortunate I am to have such wonderful, engaged clients.

To learn more the latest activities of McVey Marketing Inc., and to get helpful tips you can use, please read on. Here's to building strong brands and delivering results.

-Gary
Gary McVey, President

In this issue
  • Capabilities & Services
  • McVey Marketing expands work with MISF
  • Firm completes assignments
  • News and tips you can use

  • McVey Marketing expands work with MISF


    McVey Marketing Inc. has expanded its consulting relationship with the Minnesota Independent School Forum in St. Paul. The organization recently retained the firm to provide publications planning, message development and editorial services. McVey Marketing also has partnered with MISF in the areas of visual identity and brand development, government relations support, and marketing communications. The firm is looking forward to its expanded partnership with MISF and the more than 35 K-12 independent schools it represents.


    Firm completes assignments


    McVey Marketing Inc. recently completed successful consulting engagements with St. Olaf College in Northfield, Minnesota, and Concordia College in Moorhead, Minnesota.

    The firm's work with St. Olaf College included working with college officials to enhance use of the school's logo, tagline and other aspects of its visual brand identity. The firm worked closely with a new visual identity task force the college formed especially for this project. Our efforts resulted in a clearer and more consistent visual identity for the college, and a greater awareness of the importance of the college's brand and style guidelines. These enhancements to the college's visual identity and how the institution is perceived should pay dividends for years to come.

    At Concordia College, the firm provided professional one-to-one media coaching to the school's cabinet officers and other selected officials. The media training and counsel will help Concordia officials better position the college and communicate its key brand messages through the news media. And it will help the college's leaders more fully capitalize on opportunities to tell the college's story.

    Thanks to everyone at St. Olaf College and at Concordia College for their assistance with these important assignments.


    News and tips you can use


    Starbucks: Knowing Beans about Brands
    It's hard to spend any time in the Seattle area without hearing a great deal about Starbucks. And it's not just because you can't throw a rock without hitting one. It's because the company created a new brand category -- the coffeehouse experience -- and succeeded by paying ruthless attention to the details and power of its brand. (For you short-time thinkers, we're ignoring the fact that Starbucks' stock price has declined by double digits during the past year. We tend to take a longer-term view when it comes to building strong brands.)

    A great book by author Joseph Michelli uses in-depth interviews ranging from Starbucks executives to baristas to uncover the story. Here are a few beans worth considering, no whip, extra hot, from Michelli's book, The Starbucks Experience: Five Principles for Turning Ordinary into Extraordinary.

    He describes five principles that drive Starbucks' success. "The Starbucks Experience reflects tenets that are simple, yet not simplistic. They are results-oriented and can be deceptively powerful when applied:

    1. Make it your own.
    2. Everything matters.
    3. Surprise and delight.
    4. Embrace resistance.
    5. Leave your mark.
    Howard Schultz, the Chairman of Startubcks, understood early on the power of connecting with people, and to providing a complete brand experience that surpises and delights. Here's what Schultz said in an interview with Know: "We are not in the coffee business serving people, but in the people business serving coffee. The equity of the Starbucks brand is in the humanity and intimacy of what goes on in the communities... We continually are reminded of the powerful need and desire for human contact and for community.... The Starbucks experience has become as important as the coffee itself."

    Odds are that your organization could learn a great deal from the Starbucks' story and the passion that drives its brand.

    Environmental scanning: Be the lookout
    If organizations do environmental scanning, it's often tied to new strategic plans, expansion of services, or other major investments. But researching the environments you're operating in -- or want to move into -- on a haphazard basis every few years isn't sufficient in today's speed-of-light world. You need to be checking your markets, and your competitors, on a regular, methodical basis. A good place to start is with a competitive analysis that answers the following key questions: Who are our competitors? What products or services do they offer, and how do they compare to ours? Where are they offering their services, and how much are they charging? What is their brand position, and how are they marketing their services?

    A marketing department without an environmental scanning and research function is merely a promotions office. Find a way to consistently investigate and monitor your competitors and your markets.


    Capabilities & Services

    McVey Marketing Inc. is a marketing and communications consulting firm with offices in the Seattle, Washington area and Minneapolis-St. Paul, Minnesota. The firm delivers results for its clients through:

    • Marketing and strategic planning


    • Brand architecture & development


    • Strategic marketing counsel


    • Market research


    • Competitive intelligence


    • Marketing audits


    • Advertising & public relations


    • Government relations support


    • Media relations & training


    • Brochures/publications


    • Writing & editing


    • Project management


    Contact McVey Marketing President Gary McVey at gary@mcveymarketing.com or at (360) 394- 0074, or (651) 261-9101

    Learn more about McVey Marketing Inc.
    Links to Current & Recent Clients

    St. Olaf College

    Concordia College-Moorhead

    Independent Colleges of Washington

    College of Saint Benedict/Saint John's University



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    Phone: Seattle area: (360) 394-0074; Minneapolis-St. Paul (651) 261-9101
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