"I always remember an epitaph which is in the cemetery at Tombstone, Arizona. It says: 'Here lies Jack Williams. He done his damnedest.' I think that is the greatest epitaph a man can have."

                               Harry S. Truman   

Let me ask you a question. Did you do your damnedest today? What about yesterday? I thought about this topic a few days ago when I went into one of my offices and found the hygiene coordinator struggling - seriously - with her job duties. We worked most of the morning on solutions and when we went to lunch together she looked calmly at me over a salad and said, "Angie, I don't think this job is for me." Believe me, I understood. The pressure and non-stop scheduling changes that are business-as-usual in her office are only for those with cast-iron stomach linings and crackerjack sales skills. It's easy to identify the problem. Our hygiene coordinator is a licensed dental assistant who's the kindest person alive - but couldn't sell a bag of Cheetos to a rowdy 10-year-old boy. She's meek. She's mild. After two years of trying, can we resolutely say she's in the wrong place? You betcha. Can the whole problem be fixed? Fortunately, yes. By the time I left we'd made plans to switch her with our most outgoing and results-oriented employee, and naturally allow the right person to sit in our most important chair. We don't want to lose a great employee, but we can move her in a chess game designed to protect the practice.