"I have had my SmokinTex 1400 for approximately 1 month.

I would like to commend you on a truly excellent product.

It has been used the last 4 weekends, but sadly, I will not be

smoking this weekend. I came home today to find my prized smoker damaged. My father-in-law was visiting this afternoon, and while sitting on the patio, a snake crawled out from under my SmokinTex. In his zeal to kill the snake with a hoe, he also cut my power cord in about 3 pieces. Attached is a picture of the snake and my damaged power cord. Although they don't look alike to me, he apparently had a difficult time telling the difference. Please let me know how I might obtain a replacement cord. In the short time I have had my new smoker, I have ordered most of the accessories, including the table (cart) and the cover. 

Might I suggest that as an option, you offer a bright orange power cord for those persons who can't tell your current power cord from a slithering reptile?

Please let me know your procedure for ordering replacement parts.

Thank you,

Ray S."

Whitesboro, TX

After a phone call to SmokinTex, Ray ordered his new cord and is up and smokin again!

Email sent to SmokinTex.

Edited.

Thanks, Ray, and keep those Texas snakes in their place!