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~ Important Notice ~
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Bill Pay Members,

  

Please look over your April bill very carefully. You will find that you have a new account number. You will need to inform your financial institution of the new account number to prevent payment interruption. In the event that your bill comes later in the month, you will also be able to access your new account number through our website beginning April 4 at 8 a.m. You will need your current account number and the last four digits of  your social security number, or for commercial acounts, your company's employer identification number.

  

The link to access your new information can be found on the left side of the web page, titled "Register for Online Services." Once you have logged into your account, visit the "Account Information" tab. You may also call GreyStone at 770-942-6576 to request your new account number.

  

A letter was mailed to you a few weeks ago notifying you of these changes. As a reminder, it is important to note, that if you set up an electronic payment to be generated to GreyStone through your financial institution from March 26 through April 3, there is a possibility it could be rejected and your payment not processed. If your bill is not paid prior to March 26, you will have to wait until April 4 to pay through your financial institution. Remember, there could be a three to five-day window or longer for processing payments through this process. You may still make payments in person until 5 p.m. on March 31 with a check or cash.

  

We appreciate your patience as we transition our Customer Care and Billing (CCB) system to offer you a more efficient, interactive member service system. To ensure the transition is as seamless as possible, we will suspend our normal payment processing as follows:

 

Save the Date:

  After Tuesday, March 29 at 5 p.m. through the weekend, no electronic payments including e-check, debit and credit card payments will be taken. Online services will be unavailable.

  After Thursday, March 31 at 5 p.m., cash or check payments will not be accepted until Monday, April 4 at 8 a.m. Payments placed in night deposits during that time will not be processed until Monday.

  On Friday, April 1, no account transactions will be processed (inquiries only).

  On Monday, April 4 at 8 a.m., payments will begin to be processed again under the new billing and payment system.

 

To avoid any inconvenience that could occur on your account due to the suspended payment processing listed above, please be sure to make your payment early if your payment is due during the time period outlined above. Members will not be able to make payments or apply for service during this time, and will only be able to make bill inquiries with a representative.

 

All GreyStone employees will be working as usual on April 1, and GreyStone's outage reporting system, dispatch and repair crews will still be available. To report an outage, call 770-949-7880 or 770-942-6576. GEMC Federal Credit Union will be open for business as usual.

 

As GreyStone upgrades to the new billing system, the cooperative will also begin using Fiserv (Bill Matrix) as its new payment processor. One exciting benefit of the new system we hope you will take advantage of is free automatic debit/credit card drafts, which formerly carried a $5 monthly convenience fee. Automatic bank drafts will remain free of convenience fees.

 

When your co-op reopens for business on April 4, the system enhancement will be complete and GreyStone will offer better services than ever before. We hope that you will enjoy the benefits of our new Customer Care and Billing system. Visit our website,

www.greystonepower.com, for the most current information on the coming improvements.

 

Sincerely,

 

 

Amanda Busby

 

Public Relations & Communications Specialist

GreyStone Power

 

  

 

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