Team Spotlight--Heather New

Dispatcher  

If you have called Plus, Inc. to place a service call, you have probably spoken with our dispatcher, Heather New.  Heather's position is crucial to our company because she is the communication hub between our customers and our technicians.  Throughout Heather's working career, she has always worked in some form of customer service from hospitality to the construction field.  Heather relates her past experience with her current position as dispatcher stating, "Though the types of call were different, it requires the same sense of urgency and attention."  Heather understands that customers depend on their office equipment to run their businesses, and she works hard to ensure the technicians meet the needs of the customers as quickly as possible.  Part of Heather's success in her position relies on her awareness.  She points out that "one of the most important things about my job is to know what is going on around me at all times.  Not only do I have to pay attention to what people are saying to me, I have to pay attention to what people are saying to each other." 

When asked about her favorite aspect of the job, Heather commented "Probably the best part of working at Plus is the work atmosphere.  We all try our best to work together and to understand each others' needs both professionally and personally.  I know the people that I work with actually care about me." 

Heather also adds helpful hints for customers:

--"Always try to have your equipment ID number ready when calling to place a service call.  The equipment ID number brings up all of the customer and equipment information, making it faster for our staff to log the customer's service call.  This shortens the time that we keep the customer on the phone, and we all know how precious time is these days." 

--"Also, it is good for customers to know that service codes are important.  It helps service techs know what parts to bring to a call and makes for a quicker repair, so please take those codes down when they flash up on your machine."

Heather is always quick to volunteer for company events and volunteer opportunities.  One thing she is currently helping with is delivering for Meals on Wheels.  Outside of work, Heather is first and foremost a mom of two precious daughters.  Her "free time" is spent at Daisy meetings or volunteering at the elementary school.  When asked about hobbies and activities, she quips in her spirited personality, "I would like to say that I'm a foodie, but I don't cook so much anymore, and I really enjoy working out, but I rarely get there to do that either!  I have aspirations for the future though!"

If you have comments for Heather, please email her at dispatcher@plusinc.net. 

Handy Service Tip #7

Keep your paper dry!

During the winter months, an important detail to remember is to keep your paper dry.  If you notice that your paper is curling when it exits your copier or printer, there is a good chance that the paper is damp.  Damp paper can cause jamming.  Paper should be stored up off the floor on shelving when possible.  If you do not have shelving, we recommend storing your paper in plastic containers with lids.  This helps keep dampness out of the paper.   

Ricoh MP C3001

Introducing the newly remodeled Ricoh MP C 3001, offering some major improvements over the last 30 page per minute Ricoh device.  With a 7.8 seconds first copy out time, the Ricoh MP C3001, at 30 pages per minute in full color or black and white, is a machine that will help you maximize your time in the office by delivering high quality prints at a very quick rate of speed.

This machine offers one of the lowest Total Energy Consumption levels in the industry, and with the drum units and toner cartridges being part of Ricoh's recycling program, it is also good to the environment.

Would you like to print directly from a USB drive?  The Ricoh MP C3001 offers this technology as well as a Scan to Media option that would allow you to scan to a USB or SD card.  And it comes standard with built-in Hard Drive security features. 

There are many more features like printing from a handheld device or SmartPhone and a single pass Duplex feeder. Click here to contact an Account Representative today for more information!  

Customer Focus-Safe Harbor

This month's non-profit focus is our customer, Safe Harbor.  Safe Harbor helps victims of domestic violence in Greenville, Pickens, Anderson and Oconee Counties.  Safe Harbor assists victims of domestic violence by providing safe emergency shelter and counseling as well as legal advocacy and community outreach.  They provide a 24-hour crisis line and provide emergency room support.  Safe Harbor offers their services to clients at no charge so community support and volunteers are very important to their continued operation.  To learn more about Safe Harbor and what you can go to help, visit their website at www.safeharborsc.org or call their office at 864-467-1177.  You can also find Safe Harbor on  or .