New Directions Consulting 
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Legos

 

Ever wonder why we use LEGO blocks as a symbol for Building Blockssm? How did a child's toy become the icon for such a powerful research methodology? The simple answer is that those little plastic blocks can be combined in seemingly infinite ways, just like the stations of a Building Blockssm Test.


Ideas to Share by Missy Carvin

 

Did you know that you can combine 6 LEGO bricks, each with 2 studs by 4 studs in almost a billion ways? While we've never had LEGO as a client, we've certainly played with our fair share of the colorful little blocks (and then some.) But I don't think even my brother or I ever attempted to combine bricks in quite that many ways!

 

The other fun thing about LEGO is that you can rearrange the blocks and come up with anything you can imagine. The same bricks can be a spaceship, or a garden or a grocery store, depending on how you stack them and how hard you squint. I believe you can learn a lot about a person by what they choose to build with a pile of LEGO bricks.

 

We use the metaphor of "building blocks" when we talk with consumers because it's one that they understand quickly and easily. We tell them that we will show them the "blocks" that make up the new product they're building or reacting to and they should put them together to build their ideal new product. How they put the blocks together is up to them.

 

I've had the privilege of literally growing up and watching this methodology change and grow over the years. And in much the same way consumers do during a study, clients have helped build whole new stations out of the Building Blockssm "blocks" they've had to choose from. From mixing jugs of soft drinks to watching women use their irons, from creating more kinds of sort boards than I ever thought possible to listening to skilled moderators help consumers ladder up the end benefits of eating cheese, Building Blockssm is certainly never boring.

 

One of the most fun parts of my job is helping clients come up with new combinations of stations, or even inventing new stations altogether. It may be hard to believe, but a client with a new and interesting challenge is my favorite kind. See our Consumer Insight below to see one of the newest ways we've been adapting the Building Blockssm "station" framework.

 

In the end, we use a picture of LEGO bricks to represent Building Blockssm because they're pretty darn similar. In both cases, you use the "blocks" to help build something new and interesting that's unique. Only with a Building Blockssm study, you run less of a risk of stepping on a hard plastic piece in the middle of the night.

 

In This Issue
Ideas To Share
Consumer Insight: Monkey Business
Where We'll Be
Quick Links


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Consumer Insight: Monkey Business by Jane Goldwasser

 

This section of our newsletter is usually devoted to consumers in the consumer packaged goods sense of the word consumer, but today it's really about our Building Blockssm customers.

 

We believe that brands and businesses need to keep growing and changing to remain vital in a highly competitive world. One of the things we're proud of is the way we keep evolving Building Blockssm to accommodate new client issues. On a recent test, the client challenged us to incorporate a station dealing with social media type programs that would become a part of a new product's introductory plan. The agency that was developing these programs wanted to test them online - after all that's the way the consumers would experience them.

 

So we bought a bunch of pc's, sent out our in-house tech geek (otherwise known as Brian Carvin) to set them up and make sure they were all working correctly and had consumers log in to a Survey Monkey test to evaluate this electronic experience. So if you're thinking of doing a Building Blockssm with us and you'd like to do a similar exercise, we're all ready to ship our laptops to your city.

 

Got another challenge for us? We love 'em.



Where We'll Be

 

June 19-24 Jane and Missy will once again be at CPSI. Why do we go year after year? It's kind of like playing with LEGO bricks (couldn't resist!). Choosing from among the core programs, PACE sessions, keynote presentations and networking opportunities, we always leave with new skills and insights to bring back to our business. This year's program is the best we've ever seen, and there are still several opportunities to attend for the whole week or for a 1-day session. Check out www.cpsiconference.com for more information.

                                                                                                                   

June 28 Jane and Missy will be taking Building Blockssm to a whole new country: Italy! Arrivederci!

 

As you might be able to tell from this month's newsletter, we like flexibility around here! Next time you see some LEGO bricks, see how many ways you can stack them up and let us know what you came up with!


Sincerely,

 

Missy

New Directions Consulting, Inc.