Feature News Analysis Amway Accused of Pyramid Fraud; Pays $150 Million; Where are the FTC and Dept. of Justice?
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Amway is the largest, oldest and best known representative of "multi-level marketing" (MLM). It is the most prominent member of the Direct Selling Association. This icon of "direct selling" just announced that it has agreed to pay refunds, legal fees, free products, and make price reductions and other reforms estimated to cost over $150 million. The payments and costs are in response to consumer accusations that Amway/Quixtar is operating a fraudulent and illegal pyramid scheme. The settlement is the largest in MLM history.
The suit was brought by the law firm of Boies, Schiller & Flexner. Three Directors and Advisors of Pyramid Scheme Alert served individually as experts or consultants in the class action case against Amway.
The obvious question is this: Will the Federal Trade Commission, FBI, Dept. of Justice and California Attorney General pursue the criminal and civil charges leveled at Amway in this case and which the company paid tens of millions to settle?
See the full story at the PSA website. |
Consumer Class Action Suit Against MLM, Stream/Ignite, May Go Forward
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Once again, a court has ruled against an MLM's "binding arbitration" contract as a shield against victim rights to sue for damages and restitution. The recent ruling against the MLM, Stream/Ignite, may enable a current consumer lawsuit to proceed. Stream/Ignite used the arbitration clause to argue that consumers who claim they were deceived by false income claims and are victims of a pyramid scheme had no legal right to sue the company in court but must submit to "binding arbitration."
Ignite resells natural gas and electricity service to consumers in some states deregulated to allow utility resellers. Ignite lures customers to pay additional fees to become salespersons for the company and to join its multi-level marketing pay plan.
On October 5, 2010, the United States Fifth Circuit Court of Appeals held that Ignite's arbitration provision is "illusory and unenforceable." The Court observed, "Ignite essentially could renege on its promise to arbitrate by merely posting an amendment to the agreement on its website." The Fifth Circuit returned the case to the district court for further proceedings. Like many other MLMs, Stream/Ignite gains revenue from its salespeople who are organized into multiple levels. It charges them an upfront fee, monthly fees and for product purchases. It then rewards each one to recruit others to pay the fees and make purchases. The rewards extend to multiple levels and the recruiting of more and more salespeople extends to "infinity," ignoring or denying the existence of market saturation or market size limits.
In the words of the lawsuit, "The defendants have created, operated and maintained a pyramid and endless chain scheme. Specifically, the defendants induced (plaintiffs) and others to invest in the "Ignite Services Program" ... for $329.00 and purchase an "Ignite Homesite" web page for $29.00 a month for the right to recruit new individuals to do the same with false promises of enormous profits."
The suit was filed by The Clearman Law Firm of Houston, Texas, a firm experienced in class action litigation. Copy of Lawsuit Court Ruling against the Arbitration
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The MLM "Loophole" that Entraps Consumers and Allows Regulators to Look the Other Way
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Anyone who has followed the multi-level marketing industry's 30-year trajectory from a scorned, shady and often prosecuted corner of the marketplace to a powerful Washington lobby, a force on Wall Street, and a nearly universal scavenger on Main Street has seen a sad spectacle often repeated: state and federal regulators routinely ignore consumer complaints about MLM deception and consumer losses, or, the regulators barely slap the wrists of MLMs and then allow to them to continue to prey upon the citizenry.How do MLMs escape jail time or being shut down as consumer frauds? Political influence-buying (money), high-paid and aggressive legal defense and deceptive PR are major factors that enable MLMs to slip through the bars.These backroom forces are clearly at work, but there must also be an additional factor. This is a public rationalization that allows the schemes to plead innocence with a straight face and to give cover to politicians and regulators who are forced to let the pyramids drain millions from citizens already struggling in the Great Recession.This public rationalization is the claim of a legal "loophole". MLMs argue that if the MLM money, lost by thousands at the bottom of the MLM pyramid and transferred to the few recruiters at the top, is derived mostly from "product purchases", the scheme is miraculously cleansed of the stain of fraud. If the money is laundered mostly through products, it does not matter if virtually everyone made no profit, if success depends on recruiting, or if the scheme falsely advertises "infinite" income growth potential.
And, the product can be almost anything from "super" drinks that are just ordinary fruit juice, "miracle" meals that are tasteless and merely low calorie, vitamins that are no different from those in stores except they cost five times as much, wealth seminars that only cause more debt, e-books that have nothing useful in them, or discount coupons that offer nothing that can't be found elsewhere for free. In the loophole argument, these frequently bogus goods or services can also be priced at exorbitant, uncompetitive levels, making retail "direct selling" impossible. Even naked upfront fees can sometimes also be called "products" because they claim to offer the "buyer" special rights, benefits, or membership/agency status.
In the loophole narrative, the money transfers are re-labeled "sales and purchases" and "commissions and bonuses." Wink, wink, nod, nod. Now, with this rationalization, the essential elements of the pyramid - which are in plain sight for all to see - can be ignored or a pretense can be maintained that they are something different from what they obviously are. These include: -- the false promise that the income opportunity is "unlimited" or "infinite" based on "endless" expansion; -- the fact the MLM "direct salespeople" don't sell products to retail customers but mostly recruit other salespeople and that sustainable profit requires recruiting forever; -- the effective requirement of a "purchase" and recruiting in order to benefit in the commission plan); -- and the transfer of most "commission" payments to the top 1% of recruiters). Also ignored under the cover of the "product" and "direct selling" loophole: -- the blatant pyramid structure, sometimes with 10 or more levels; -- the top-loaded pyramid pay plan with more "commission" per sale transferred to the upper levels than to the person at the bottom who does the work; -- the documented 99% loss rates among the consumers who invest; -- the contrived and deceptive income "testimonials" to lure people in; -- the recruitment rallies aimed at getting consumers to invest without due diligence and relying on false income claims; -- the usually exorbitant prices of MLM "products" (sometimes 300-800% over competitive products in stores, with as much as half of the exorbitant price going to recruiters' "commissions").A Rose by Any Other Name A closer look reveals this legal loophole (the cover story of products and direct selling) to be as much a fiction as the MLM income promises. Paraphrasing Shakespeare, a pyramid scheme would cause just as much harm if it called "direct selling"; a pyramid recruitment payoff stinks just as much when it is re-labeled a "commission"; and a promise of "unlimited" income from "endless" expansion is a just as much a lie when there is a product involved.
A pyramid scheme is not defined by buying products or not-buying products. It is defined by a flawed, unsustainable structure in which investor/salespeople income depends on continuous recruitment of new investor/salespeople (robbing Peter to pay Paul) and on a deceptive sales pitch about "unlimited" income and profits (fraudulent claims).
Pyramids, by design, are both deceptive and harmful. Product-based pyramids cause the same or greater level of harm and make the very same deceptive income claims as those without products, the so-called naked pyramid scheme. Pyramid schemes - with or without products - are frauds. If state anti-pyramid laws are not adequate or too limited, all states have anti-fraud laws that would cover deceptive business opportunity solicitations. Yes, despite the fraud laws already on the books. The MLM "product" loophole continues to be cited as the reason for lack of prosecution.It should be remembered that even the "naked" pyramids also have their own "loophole" argument. These schemes, generally called "cash gifting," (some of them were known by the names, Airplane Game, Original Dinner Party, etc.) claim that they too do not charge "fees" to join and do not pay "rewards" for recruiting, which most state anti-pyramid laws specify as requirements to be defined as a pyramid. Therefore, the "gifting schemes" are also not pyramid schemes either, their leaders claim. They simply facilitate gifts! They are just private clubs where people give and receive. The largest gifting program was called "Women Helping Women." As many as a million women joined in the USA and Canada. The scheme claimed everyone could receive an 800% profit on their original "gift" (in fact 90+% had to lose) and the opportunity was always "unlimited." Each person who joined made a gift of money and later, as others also made their gifts, the earlier people received gifts from as many as eight others. Wink, wink, nod, nod. As a side note, experts have determined that the cash gifting schemes, which have no products, actually cause less economic harm than the MLMs do, which use products as their fig leaf. More participants in the cash gifting schemes actually can make money (nearly 10% versus less than 1% in the product-based MLM schemes and the average losses per person are less. Yet, many of these schemes are aggressively prosecuted, while the MLMs were allowed to continue plundering.) Apply the Test There is a simple test a consumer can apply who is evaluating a MLM scheme that sells a "product": If your MLM income depends upon your recruiting more MLM participants (salespeople, distributors, coaches, associates, IBOs, or whatever they are called), then you are in an "endless chain." Said another way, if you can't make a sustainable profit from selling your "product" to retail customers, one at a time, day in and day out, without signing up more "salespeople" under you, then you are not in a direct selling business; you are in a pyramid recruitment scheme. It's as simple as that.
For a full report on how Amway and the multi-level marketing industry have so far escaped law enforcement, send for the free report, the Main Street Bubble. Just put the words, "Main Street Bubble" in your email's subject area.
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FTC Staff Take Further Measures to Protect MLMs, Making Consumers Easy Prey for False "Business Opportunity" Solicitations ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The largest of all multi-level marketing companies, Amway, just agreed to pay $150 million in restitution and reform to settle consumer charges of fraud. The heart of the consumers' complaints is that Amway uses false information to trick consumers into investing in its "business opportunity." Among other reforms, Amway has agreed to change its "disclosure" of income averages. A similar lawsuit has been filed in Canada.A front page story, USA Today on Oct. 15, 2010, entitled, "Fortune Hi-Tech: American dream or pyramid scheme?" documents widespread claims of deception, involving tens of thousands of US consumers, leveled against one of the newer and fastest growing MLMs. The MLM scheme has been prosecuted in two states and is under investigation by seven others states, according to the article. Misleading "disclosures" are at the heart of the charges and negative publicity. The Internet is filled with consumers reporting the same type of deception perpetrated by hundreds of other multi-level marketing companies. Virtually every household in America has been affected. The complaints are eerily similar: the "business opportunity" is falsely presented; failure rates are kept secret; false income "testimonials" are presented; the requirement for recruiting is hidden; pay-out data is manipulated and income "averages" are skewed; turnover rates are covered up; retail sales levels are not disclosed; significant additional costs are concealed. All these charges are about "disclosures" used to lure investors that are either false, misleading or are inadequate. Yet, the staff of the United States Federal Trade Commission (FTC) is proposing to protect all MLMs from having to make disclosures regarding income claims! In an FTC process that began years ago, MLMs were to be included in a new rule that would protect consumers from false and predatory "business opportunity" solicitations. This was to be done by requiring greater disclosures about costs and potential income. But, after the political lobbying forces of the MLM industry were mobilized, the FTC reversed course and decided to protect MLMs, not consumers, with the new Rule. Recently, the staff issued a report that tightens the proposed Rule to make sure MLM companies are not covered by any disclosure requirements and that consumers who are lured to join MLMs are specifically not protected by the proposed Rule.
In a twist of logic, The FTC staff states that the proposed Rule "was designed to prevent fraud by prohibiting sellers from failing to disclose material information to prospective buyers." The staff acknowledged, "It is beyond dispute that consumers should be protected against receiving inaccurate information and self-serving unsubstantiated claims from business opportunity sellers." They confirmed the reality of widespread MLM business opportunity scams, noting "some MLMs engage in unfair or deceptive acts and practices, including the operation of pyramid schemes and the making of false and unsubstantiated earnings claims." (It should be noted that a single MLM using false disclosures can harm hundreds of thousands of consumers and MLMs are the most common form of "business opportunity" that a consumer is likely to join.)But, then, defying logic and reality, the staff wrote, "neither the earnings disclosure provided by the proposed Rule, nor alternatives proposed by commenters, would enable potential recruits to differentiate between a legitimate MLM and a pyramid scheme, or to inform consumers adequately about likely earnings." So, consumers have a right "beyond dispute" to accurate information in business opportunity solicitations, and it is known that MLMs engage in false business solicitations. But, according to the FTC staff, MLM fraud is apparently so tricky and clever, that even full disclosures would not help consumers understand they are being conned. And so, because MLMs are so sophisticated in deceptions, the FTC staff recommends that they be excluded from disclosure requirements!
If MLM fraud is so cleverly disguised that even full disclosure could not help consumers detect that they are being defrauded, would this not mean that even greater disclosure rules or more direct regulation of MLMs is needed?
In reality, disclosures would definitely and obviously help consumers avoid the financial traps set by MLM predators, and a fairly simple set of disclosures could enable consumers to judge the value of any MLM solicitations, which today they do not get. The FTC staff does, in fact, know how to write effective disclosure requirements. The necessary disclosures were presented to the FTC in writing in 2006 in official comments submitted in detail to the FTC by Pyramid Scheme Alert.
For a full report on how Amway and the multi-level marketing industry escape regulations such as the proposed "business opportunity" Rule, send for the free report, the Main Street Bubble. Just put the words, "Main Street Bubble" in your email's subject area.
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Donations Make It Possible
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Pyramid Scheme Alert is all-volunteer and non-profit, but it still has many costs to maintain its website, to help with legal defense, publicize its research and analysis and to assist thousands of individuals worldwide. PSA's costs are covered by contributions from courageous private citizens. You can support PSA's work by making a donation.
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No More Silence: Take Action ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Over
the last eight years, Pyramid and Ponzi schemes have grown and spread.
The Internet is now choked with "cash gifting" scams and "matrix
selling" frauds. Pyramid selling scams have multiplied and now boast
that the Recession will bring them more desperate "recruits." The false
promise of income from an "endless chain" recruitment scheme is the
lure of these multi-level marketing scams. Many of the "job" and
"business opportunity" solicitations on the Internet are nothing more
than pyramid schemes, flim-flam frauds.
Consumers now have a way
to fight back. A petition for stronger regulation is being gathered on
the Pyramid Scheme Alert Website.
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