San Diego, CA - February 1, 2010: Touchwork, a leading developer of mobile enabled business solutions has launched an interactive text messaging based guest feedback solution for campus and corporate dining facilities.
The system enables dining room managers to get immediate feedback from guests about their dining experience using their cell phones. Guests are prompted to provide feedback by sending a single text message to a short code - this includes rating their dining experience (food quality, service, cleanliness on a 1-5 scale) and adding any comments.
All responses are processed in real time with results available on a secure web portal. Comprehensive metrics of dining room performance help managers identify and address issues as they occur and they can respond to individual guests by text message. Overhead digital screens display guest comments and moderated manager responses - this provides a highly visible and interactive communications channel.
"Many dining facilities still use comment cards for guest feedback", states Dr Johann Leitner, CEO, Touchwork USA. "Our system automates the process of capturing, processing and responding to these comments - it eliminates the manual operations associated with paper cards and enables guest issues to be addressed far more quickly. The overhead screens have proven to add an exciting new channel for guest interaction - in today's world of social media, people love to state their views and see other people's opinions."
The solution is provided as a fully hosted service (Software-as-a-Service) that is quick to deploy and works with all major North American wireless operators.
