Manchester Airport Group goes mobile with paperless retail audits
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 Touchwork's cellphone enabled operational compliance solution - AERO DAQ is transforming the way Manchester Airport Group monitors their retail
store's adherence to service level agreements. In the past Manchester Airport
Group used a traditional paper based solution to facilitate its retail audit process.
Now with the new mobile system developed by Touchwork, they're
able to gather the information using a cellphone, thereby eliminating the need for
paper based forms and multiple data capture. Reporting is through a secure web
portal which incorporates customized graphing capabilities and sophisticated
workflow management tools.
Accuracy and the speed at which information is gathered and
reported on is significantly improved with the new system. And the fact that it
is web based and uses a standard cellphone significantly impacts the costs as
there is now no need to invest in expensive hardware and PDA's or smart phones to achieve
the same level of mobility. Airport staff are able to use their own cellphones
to interact with the system and don't need to carry an additional device just
to do the audits.
About MAG: The Manchester Airports Group is the UK's largest British-owned
airport operator. With four airports - Manchester, East Midlands,
Humberside and Bournemouth - they currently serve a total of over 29 million
passengers every year.
 For more information on AERO DAQ Operational Compliance Solutions and what it can do for your business, go to www.touchwork.com
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