TW Email newsletter header Nov
In This Issue
Want a Fast Response? Send a Text Message
A Victory for Obama, a Victory for Mobile and Text Messaging
Toronto Pearson Airport Launches Text Message Feedback Progam
Great Customer Experience: 5 Steps for Restaurants
Enhance the Delegate Experience at your next Conference or Tradeshow
Study: Text Messaging Good for Families
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Greetings!
 
ACSA CardThere are over 3 billion mobile phones worldwide, compared to 1.5 billion televisions and 1.1 billion PCs, clearly demonstrating that mobile is a much more efficient means of reaching a global audience.
 
And if you're trying to reach 200 people in Hempstead, N.Y., the personal, one-to-one engagement of mobile messaging is much more effective and targeted than a TV commercial.
 
More than 350 billion text messages were sent in 2007 and over two-thirds of those messages were sent by adults 25 or older, proving that the stereotype that text messaging only applies to adolescents is not entirely accurate.
 
We trust you will find some interesting information about mobile communications and how this channel is being used in our November newsletter!
 
Johann Leitner
President, Touchwork
Want a Fast Response?  Send a Text Message
 Cell phone texting
Forget voice mail. Forget e-mail. If you want the fastest possible response to your question, send a text message. Don't take my word for it (though I've been preaching the business benefits of text messaging for, like, ever) - there's research to back it up. 
A Victory for Obama, a Victory for Mobile and Text Messaging
 
Obama text
 The Obama campaign's excellent use of text messaging and the Internet should encourage not just politicians.

Marketers have a lot to learn from the way the young senator's campaign harnessed the imagination and stirred the emotions of millions of Americans through mobile. They should study how this campaign aroused passion and anticipation through 160 characters sent at the right time to the right audience.
 
Toronto Pearson Airport Launches Text  Message Feedback Program
 
Your Voice at PeasronIn an effort to enhance its understanding of the travelling public's impression of their airport, the Greater Toronto Airport Authority (GTAA)  has unveiled a text message feedback program provided by Touchwork.

This highly innovative research tool is the first of its kind to be launched in North America. The text-based customer experience measurement provides real-time dialogue with passengers, allowing the GTAA to effectively monitor and take action on it's customer's airport experience.     Read more  
Great Customer Experience: 5 Steps For Restaurants
   
Woman in restaurant
 
Great customer experiences don't just happen. Great companies center their operations on the customer, not on operational efficiencies. But without insight into what customers really value and a program to communicate these insights to employees, the commitment can't be acted upon.

Here are five steps to improving your customer experience.
 
Enhance the Delegate Experience at your next Conference and Tradeshow
Tradeshow
 
Touchwork recently launched Message4Events, comprising a range of smart text messaging based solutions for conference and tradeshow organizers.These solutions enhance the conference experience for delegates by: 
  • Facilitating on-site networking amongst delegates
  • Enabling organizers to communicate with all delegates during an event
  • Automating the rating of presentations, sessions and speakers
  • Adding a fun "mobile treasure hunt" to drive traffic to participating tradeshow booths 
Study: Text Messaging Good For Families
Kids texting
 
 
The lines of communications between parents and their children have not always been open and clear. But text messaging is proving to be one method of communication that parents and their children are embracing.                  Read more
To discuss how the mobile channel can be used in your business, please contact Carl Mostert at  800 218-3856 ext 301 or cmostert@touchwork.com