KSC Banner w/robert
The Coach's Report
Your Gameplan for Success! July 4,2008
In This Issue
Vendor Support is Key to Your Business! Especially in Todays Business Climate.
NKBA as a Valued Resource! Open your hearts and mind to recieving new information
Quick Links
Greetings!
Where did June go?!  Sorry about missing a newsletter.  My family accomplished a lot in June, we moved houses in just 3 weeks, then we packed the kids, the dog and the cat and drove off 1,600 miles to Grandmothers' House for my 50th birthday and our annual 4th of July visit.
 
After my wife and I accomplished the move one week earlier than anticipated (most of it due to her efforts while I was traveling on business) I was reminded what a tremendous asset teamwork can be.  In your personal and business life, surround yourself with team players, leaders and "can do" people. This newsletter is dedicated to helping you develop your business team!  
 
If your resources are in short supply, then expand your resourcefulness!  Dig deep, think outside the box, and remember "what you focus on expands!"
 
Happy 4th of July everyone!
 
Please share this newsletter by forwarding it to a colleague or associate that you know. Thank you.
 
Have a profitable week!

Robert Foltz, CKD
954 683-2565
Vendor Support is a Key Asset
especially when resources are stretched
 
Do your product vendors, their representatives and support team provide added value to your business?  When overall business is down, are they running around town setting up new dealers or are they coming in and talking to you about expanding your market share?  In this time of "The Mighty Middle Sales Decline"  support from your vendors can be a key asset to your business success and even "Growth".  Yes, I said Growth! Most good companies will grow in "contraction" periods.  A slowdown in the economy frees up time for you to test new systems, expand your market share while your competitors are sitting back and griping.  
 
It should not matter the volume that you are doing with any vendor. A customer is a customer-PERIOD!  I used to train my sales staff, that every customer service experience that is OUTSTANDING leads to referrals no matter what the size of the job. Business is business and small profit dollars add up to big profit dollars. (As long as the percentage is right for your business. Smaller jobs should have a 5- 10% higher gross margin)
 
Does your vendor make it easy for you to buy from them? Vendors that have a website that is easy to navigate, make it easy for you to purchase online make your job easier and help you to manage your time.  www.Richelieu.com has one of the best websites for all of those add on's to make your job easier and more profitable. Hardware, lighting, sinks & faucets are easy to find, price and buy.  The site not only gives you the ability to shop, print the spec sheets, check pricing but also tracks your delivery. 
 
I am offering one on one training on how to use this website for my Florida Dealers.  Do your representatives do the same? Demand more service and they should respond quickly, efficiently. You should give your hard earned dollars to the companies that provide the most efficient means for you to complete your jobs!
 
Cabinet vendor websites should be easy for a potential client to go and look at all the door styles, finishes and become familiar with the construction and philosophy of the cabinets you are recommending.  Right now, some of you are saying " No way I am allowing my prospects to view the cabinet website, because then they can find the other dealers and it will confuse the issue"  Think about this - If you have built trust with your customer and you have done a proper job of "taking them off the market" with your design or problem solving approach to their concerns then you ARE just a product supplier! 
 
If you have a new sales person or order writing technical support person, your Vendor's representative should be walking that person through their first order, checking the acknowledgement and even meeting the truck to make sure everything is just right.  This value added service will cut down on your mistakes and overhead expenses.   
 
The bottom line here, is that you, your vendor and your vendor's representative are a team.  Your vendor shoud be as supportive of your business as you are of his. It is a team effort, and a partnership.  When you change your thinking about a vendor simply being a product supplier and start expecting a 'team" attitude, quickly you will see who is on your team to provide you the support you need to put together your customers dream project. 
 
Go Build Your Team Today!
 
Robert Foltz, CKD
Kitchen Sales Coach
 
 
 

 NKBA as a Valued Resource!

Open your hearts & minds to receiving new information.  
 
As we discuss resources and team building that will provide your customers with the best products and services you can offer, remember the largest association in our industry.  I will not bore you with a lot of statistics and bulleted reasons why you should participate - just this one point - you get out of it, what you put into it.  Put more into this resource so it will inspire your resourcefulness!
 
Over the last 24 years, I have made friends and contacts across the country that inspire me and help me with ideas, and processes to enhance my business.  If you are a member of a buying group the NKBA is an enhancement of the services you are already receiving.  Buying groups only make up about 10% of the current NKBA membership however. ( Members are dual members) I have used NKBA meetings to find employees, employers and to find out where jobs I have lost ended up and why.  It is a great resource for top dealers to network and learn from each other.
 
The NEW NKBA WEBSITE is easier to navigate and much better looking, in my opinion.  I have only begun to scratch the surface in my exploration of the site.
 
It amazes me how many vendors do NOT go to the NKBA meetings. Representatives say theyare too busy dealing with the leading buyers in their communities. What is that?  Their leading buyers are usually attending NKBA meetings and it is a great time to have an informal discussion that may end up expanding both businesses.
 
If you are operating on the upper end of the Kitchen and Bath business, I have heard that NKBA is too "pedestrian or lower end for my business" - PLEAAASE. What is that? That is like saying you already know so much you cannot learn any more...open your mind to new ideas, or even, recycle old ideas that can be easily adapted to your business model. 
 
When you open your heart and mind to receiving new information, or even relearning old information, it is amazing the transformation that takes place within your business mindset.  Ideas are looked at positively and with an "How can I make this work" attitude, instead of " I already tried that once" negative attitude. 
 
My first webinars have been a real learning experience.  Thank you for your patience as I have tried them out on you. I made some mistakes and they have not gone as smoothly as I would have liked.  However, instead of giving up, I am adapting and changing for the better.  For example, I do not like talking into a "dead space" with Go2Webinar.  If you have more than 15 people sign up, you cannot let everyone talk. From now on, I am making panelists out of the first 15 people that sign up and we will hold a lively discussion.  Also, I am holding one on one Go2Meetings with individual companies with less than 15 participants.  Instead of giving up on an idea that I know will work, I am adapting.
 
Take a second look at your local NKBA, go to EVERY meeting, be involved, you will find it to be a valuable resource and tool for ideas, market information and great friends over the long run.
  
 
Thank you and keep your mind focused on forward thinking ways to serve and add value to your clients!
 
Robert Foltz, CKD
Kitchen Sales Coach 
 
Listen to what a Kitchen Designer recently said about my Project Management system!

Thank you Robert for putting this on paper. I downloaded it Monday afternoon and closed my first customer less than 48hrs later! 
 
Robert's system simplifies the process. I have thought about this for years and wondered how to make it work but never had the time. It hit me in the face and was simple to put into action. I closed my first customer on the Project Management System within 48hrs of downloading. For the first time I am looking forward to getting paid for the work I have done for years for free.
I highly recommend Robert's system to any retail design professional. After you read it through you will wonder why you did not think of this yourself.
 
This was the best investment I have ever made in my business. It was fully returned in cash in under 3 days.

Thomas Cunniff

Tampa, Florida
 
No Risk for you to Start Earning Today! Call me at 954 683 2565
 
Robert F Foltz, CKD

 
Kitchen Sales Coach