What Kind of Sales Dog are You!
In the words of Blair Singer in his books $ales Dogs "You do not have to be an attack dog to be successful in sales." This is a great book and I have taken the time to relate it directly to the Kitchen Business.
This book is about 250 pages and I am going to condense it to just a few articles, so I recommend that you get the book after you read the articles. (Especially if you manage sales/designers) Often the mistake Sales Managers make is that they do not recognize the individuality and different talents of their Sales Team!.
In the last issue we spoke about the Pit Bull. This issue we are going to focus on the most popular breed "Golden Retriever". These slobbering tail wagging and go go eyed balls of love will do anything for someone who is willing to pet them and tell them they are doing a good job. I would say that most Kitchen & Bath designers fall into this breed. Operating under the believe that the more information and "help you give your prospect, the more they will "like" you and buy from you. Racing after everything the prospect throws at them, like retrieving a ball-Sound familiar? This breed begs to do favors for their prospects in order to win them over.
The retriever sells by providing extraordinary customer service, Wise retrievers understand that if they take care of their prospects, other members of their team then sales will grow and there attention to service will bring more sales through service based referrals.
In my judgement, Retrievers need to be careful and absolutely use my "Socratic" method of selling. (See previous Newsletters) Make the prospect understand and respect the sales/designer as someone who is knowledgeable, and will help them achieve there goals of a really successful project. You can only chase so many frisbees without getting a "bone"!
The Sales/Designers that are predominantly Golden Retrievers have to be careful and balance what they will do and what they will not do without getting a commitment. They will be able to make the prospect "pet" them by writing that retainer/deposit check. The prospect believes that they have done everything needed and desired to make a informed decision and being "So Nice"!
Sales Managers that are retrievers make their bosses and their sales staff crazy!!!!
To much tail wagging and licking going on and the only direction comes from chasing the latest ball thrown.
Recognizing the "Predominant breed or trait" in your Sales/Designers is key to success in your business. Allow me to help your business create a "Team" that wins and sells, and sells.
Next Issue: The Poodle