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The Coach's Report
Your Gameplan for Success! Febuary 5,2008
In This Issue
Cold Calling Series continued: Alignment is the First Step to Successful Cold Calling
The Golden Retriever-Are you this Sales Dog Breed!
Quick Links
 
Greetings!
 
Would you ever think about learning to play a sport like Golf or Tennis without a instructor or coach?   Why then go into business and risk your hard earned investment capital without outside, emotion free business advice from an experienced consultant or coach?  These newsletters and tips are designed to help you, the hard working Kitchen & Bath Dealer, Sales Designers. My perspectives and strategies are designed to generate thoughts and ideas so that your business can separate itself in the market place and increase your customer service and bottom line!
 
Please share this newsletter by forwarding it to a colleague or associate that you know. Thank you.
 
Have a profitable day!

Robert Foltz, CKD
954 683-2565

 Cold Calling is an Art that Everyone can Master!    Alignment is the First Step to Successful Cold Calling

It is difficult to successfully tell others about your unique position in the local Kitchen & Bath marketplace if you do not know what it is yourself. What is "Alignment" and How does it help my business and impact my sales results?.Debbie Bermont in her book "Outrageous Business Growth" discusses this principle and as usual I put it directly into the context of the Kitchen & Bath Business.  Realize that this article will only touch on this huge topic.  This article will be What is Alignment?, and How to identify your business alignment. The next article will speak to the prospects alignment and put it all together for more effective Cold Calling techniques.
 
To understand Alignment we only have to look to the non profit charities for an example.  The Heart Association is a charity that is only seeking donations from people concerned with the cure for Heart Disease.  Similarly you must understand your business and business values so that you can market and attract clients that share your business values.
 
You know your business is not in alignment if :
  • Your prospects are more concerned with the price of your products and service rather than the value.
  • Your closing ratio is very low in converting a prospect into a client.(Below 50% is to low) Do not cheat and count '"retainers", we are talking about raw opportunities here)  This goes for cold calls to. Here is the principle " If your not getting 5 opportunities for every 10 cold calls, then your cold calling on the wrong businesses".  
  • Your "Marketing" is an expense not an investment in your business and you are NOT seeing returns on that investment.

To begin getting your business in "Alignment" the first steps are to:

  • Determine your business values and write them down in the form of a mission statement.  ie: ABC Kitchens provides the highest quality products and construction services to their clients that demand value over price.  Or  ABC Kitchens provides the highest quality products for the lowest price to the contractors and DIY homeowner market. Logic dictates  Service , Quality , Price -pick any two.  Find the two that fit your business values and run with them.
  • Determine the Demographic and Psychographic profile of your IDEAL Client! This will be a description for 80% of your client base, so that you will know whom to target in your marketing and COLD CALLING efforts.
      1. A  typical Demographic example is : Household value of $, Household Income of $, Education level of_______.   
      2. A typical psychographic example is: Pays Cash for Home Improvements, Belongs to Country Club or ?????.  Buys New Car every 3 years.

Now we know how to understand what alignment is and how we can identify our business values and prospect profiles, we can better cold call on the right prospects.  That will save us precious time and increase those closing ratio's.  Cold Calling the businesses that are in alignment with your business and or finding out who is by cold calling will make your sales calls sooooo much more profitable than your competitors. While they are wasting time your writing business orders!

Next Issue: Our Prospects alignment and how we recognize if this is our customer or NOT!

 

 What Kind of Sales Dog are You! Sales Dog Breeds
 
In the words of Blair Singer in his books $ales Dogs  "You do not have to be an attack dog to be successful in sales."  This is a great book and I have taken the time to relate it directly to the Kitchen Business. 
This book is about 250 pages and I am going to condense it to just a few articles, so I recommend that you get the book after you read the articles. (Especially if you manage sales/designers) Often the mistake Sales Managers make is that they do not recognize the individuality and different talents of their Sales Team!.
 
In the last issue we spoke about the Pit Bull. This issue we are going to focus on the most popular breed  "Golden Retriever". These slobbering tail wagging  and go go eyed balls of love will do anything for someone who is willing to pet them and tell them they are doing a good job.  I would say that most Kitchen & Bath designers fall into this breed.  Operating under the believe that the more information and "help you give your prospect, the more they will "like" you and buy from you. Racing after everything the prospect throws at them, like retrieving a ball-Sound familiar?  This breed begs to do favors for their prospects in order to win them over. 
The retriever sells by providing extraordinary customer service, Wise retrievers understand that if they take care of their prospects, other members of their team then sales will grow and there attention to service will bring more sales through service based referrals.
 
In my judgement, Retrievers need to be careful and absolutely use my "Socratic" method of selling. (See previous Newsletters)  Make the prospect understand and respect the sales/designer as someone who is knowledgeable, and will help them achieve there goals of a really successful project. You can only chase so many frisbees without getting a "bone"!  
 
The Sales/Designers that are predominantly Golden Retrievers have to be careful and balance what they will do and what they will not do without getting a commitment.  They will be able to make the prospect "pet" them by writing that retainer/deposit check.  The prospect believes that they have done everything needed and desired to make a informed decision and being "So Nice"!
 
Sales Managers that are retrievers make their bosses and their sales staff crazy!!!!
To much tail wagging and licking going on and the only direction comes from chasing the latest ball thrown. 
 
Recognizing the "Predominant breed or trait" in your Sales/Designers is key to success in your business. Allow me to help your business create a "Team" that wins and sells, and sells. 
 
Next Issue: The Poodle
If Your Business needs to Save $$$$$, Increase Sales & Market Share, then Kitchen Sales Coach has done it again!!!
The savvy Kitchen & Bath Dealers and Manufactures know what it takes to be on the cutting edge-Innovative new Ideas and Strategies. Kitchen Sales Coach has developed a series of semi-custom fixed priced programs to enhance the dealers profits and market share:
 
If your business desires to:
  • Redo your showroom space (All or partial) quickly & cost effectively
  • Train your Sales/Design Staff in new and proactive sales techniques
  • Increase revenue streams & customer service systems into your business
  • Increase market share in a shrinking market share pie
  • Develop Customized Sales and Job Management Manuals for your staff
  • Develop Prospect Interview & Qualification Techniques & Procedures to ensure a higher closing ratio!
Then email, call robert@kitchensalescoach.com to discuss the fixed price program that works for you or your dealership.  Call at 954 683- 2565
 
Dealers that carry Bristol Bath and other lines that Robert Foltz, CKD Represents already know the "Value Added" Strategies of Kitchen Sales Coach provides at no charge to them.
I thank you all for your business!
 
Robert F Foltz, CKD
Kitchen Sales Coach