The worst flight I've ever been on was a
United Airlines flight from Osaka, Japan to
San Francisco last year. What was so terrible
about the flight, besides the near constant
10 hours of turbulence, was the fact the
pilot never once spoke to us to give any
information or updates.
We only heard what I assumed to be the
Captain's voice a couple of times when he
announced "Flight attendants be seated" while
the flight attendants were trying to serve
meals.
I saw a recent customer service study on
airline service. It concluded that passengers
would put up with just about any
inconvenience as long as they were kept
informed of what was happening and why.
Back to the bumpy flight from Osaka: I was
feeling very anxious and upset so I asked a
flight attendant what was going on. Her reply
was that it was going to be like this the
whole way as there were storms everywhere. I
knew that this flight attendant was not in
charge--- so it didn't make me feel a whole
lot better to get information from her, such
that I did.
Flying is not my favorite activity and truth
be told, I'm incredibly nervous when
experiencing turbulence. I get very religious
and pray a lot. I can't imagine that I'm
the only one that feels this way. I don't
think that it's unreasonable to be nervous
when one is traveling 35,000 feet above the
Earth!
What makes me feel much more safe and
comfortable is to continued
here
