Volume 12 - Issue 9
 September 2012 

Vision Critical

   

The Old Goat
 

 
Pedro Perez
Production Supervisor

  

How to Change the World
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 By Wayne Ulanski - [email protected] 

  

I recently visited an Apple store. Notice that I did not say I recently bought an iPod. This is because after experiencing their store I was moved more by that experience than the iPod itself. By the way, I like that too!

 

When I returned home I immediately began searching for an explanation as to why I enjoyed the Apple store so much. I found some excerpts from a book by Carmine Gallo called The Apple Experience: Secrets to Building Insanely Great Customer Loyalty. I bought that too!

   

The Apple Store is the most profitable retailer in America, generating an average of $5,600 per square foot and attracting more than 20,000 visitors a week.

 

  Vision Critical

In the decade since Steve Jobs and former head of retail, Ron Johnson, decided to reimagine the retail experience, the Apple Store not only reimagined and reinvented retail, it blew up the model entirely and started from scratch. In his research for The Apple Experience, Carmine discovered ten things that the Apple Store can teach any business in any industry to be more successful:

  1. Stop selling stuff. When Steve Jobs first started the Apple Store he asked, "How do we enrich people's lives?"  
  2. Enrich lives. The vision behind the Apple Store is "enrich lives," the first two words on a wallet-sized credo card employees are encouraged to carry.
  3. Hire for smiles. The soul of the Apple Store is in its people. They are hired, trained, motivated and taught to create magical and memorable moments for their customers.
  4. Celebrate diversity. Apple hires people who reflect the diversity of their customers.  
  5. Unleash inner genius. Teach your customers something they never knew they could do before, and they'll reward you with their loyalty.
  6. Empower employees. I spent one hour talking to an Apple Store specialist about kids, golf, and my business. We spent about ten minutes talking about the product (a MacBook Air).
  7. Sell the benefit. Apple Store specialists are taught to sell the benefit behind products and to customize those benefits for the customer.  
  8. Follow the steps of service. The Apple Store teaches its employees to follow five steps in each and every interaction.  
  9. Create multisensory experiences. People enjoy being able to see, touch, and play with products. The sense of touch helps create an emotional connection with a product.
  10. Appeal to the buying brain. Clutter forces the brain to consume energy. Create uncluttered environments instead.  

For the complete article and print version click here. 

 

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��engineeringIf your system requires the use of an SVF electric actuator, limit switch, solenoid and/or positioner you are bound to run into NEMA rating(s). NEMA (National Electrical Manufacturers Association) is an American organization that publishes standards for performance of electrical enclosures. Its standards provide information of an enclosure's ability to withstand impact, corrosion resistance and waterproofing, among other things.

 

All SVF electric enclosures have a minimum NEMA 4 rating with some having the option of NEMA 4X and NEMA 7.

 

 For the complete article click here


View our 'E' Series Electric Actuators                      Download 'E' Series Data Sheet

    scratcher
This month's Head Scratcher question: 

It has been regarded as the horse of Muses (goddesses of the arts) and symbol of poetry.

The symbol is said to have magical powers, heightening the natural powers of mortals and creating an almost supernatural spirit. It is also the iconic mascot/logo of which U.S. company?

a. State Farm         b. Mobil         c. Reebok         d. Texaco

 

Be among the first 5 to log on to www.SVF.net/response.php & enter the correct answer to win!

(Note: You will be required to enter your name, email address, phone number and mailing address.)

 

The correct answer will be in our next FlowRATEGOOD LUCK!

 

Last month's question was: 

Edinburgh is the capital of which country? The correct answer:Scotland 
 

  

 

 
 
product1

SVF has been a preferred supplier of high pressure ball valves to the CNG and Oil & Gas marketplace for a number of years.

 

Recently we were asked to perform third party testing of our �" P4 valve according to the NFPA-52 standard.

 

This standard reads:

 

4.9.1.1 Shutoff valves shall have a rated service pressure not less than the rated service pressure of the entire system and shall be capable of withstanding a hydrostatic test of at least FOUR TIMES the rated service pressure without rupture.

 

We are pleased to report that the test valve performed according to this standard to 22,000 psig.

 

As a result of this achievement we have been awarded an annual contract for hundreds of this high performance, high pressure valve. 

                  
                              
 
View all of our CNG Valve Products 

 

 

 

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   defrag"Lessons from the Road" by Dave Meyer, Business Development Manager - [email protected]  

  

Over the past several weeks, traditional sports activities have dominated the media outlets: the Olympic Games have come and gone; the Cincinnati Reds remain in 1st place; the Detroit Tigers are trailing the Chicago White Sox; and the Green Bay Packers appear ready to make another run to the Super Bowl.

 

A lesser-known event but one equally significant in Lake Michigan history is the Chicago to Mackinac sail boat race. This event has run for 104 consecutive years and is the longest freshwater race in the world; approximately 290 nautical miles or 333 land-based mile equivalents. It also has a rich history of participants: Steve Fossett, Richard Branson, and several extended-family members of Disney fame.   In all, an individual, group, or team competes for the singular and fleeting opportunity of being acknowledged by their peers as the best. 

  

...continued... For the complete article click here .   

 

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distributor

   
 

Richard Shor - President
Ray Dallago - Director of Sales
1020 Flynn Rd. ::  Camarillo CA 93012  ::  800-726-4835 

www.Sani-TechWest.com

 

 

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A Recent "Ask the Experts" Question through our website:
 

We have many SVF ball valves that have been in service since 1998  (Model R66666TTSE.50").
I would like to know if rebuild kits are available for this valve.

Our Answer: Yes!

Have a question?
Through our website you can "Ask the Experts" for assistance in a specific application.


employeePedro Perez is a member of SVF's Production Team, serving as our Production Supervisor.  Pedro       has self-promoted himself in his 20 years with SVF.  He started as an operator and has held several positions within our organization to his latest as Production Supervisor.
He is responsible for planning, organizing, and implementing the daily production schedule for all assemblers, to ensure that product is on time and to the highest quality.  Pedro has been our continuous improvement champion developing jigs and fixtures to increase productivity. He manages to accomplish this on a daily basis while ensuring we are always in compliance with ISO 9001:2008 and safety standards.


 Pedro and his wife Rafaela of 19 years have five daughters, Kiara, Sarabia, Yuritzy, Yereny and Jocelyne. In his spare time (can you imagine having spare time with five daughters??), Pedro hones his "Do-it-Yourselfer" skills by working around the house and taking his daughters to various school and sporting activities.   

    

recipeSubmit your favorite recipe and get it published in a future FlowRATE Newsletter! 

 
CHOCOLATE SURPRISE MUFFIN


Makes 24 Servings

FILLING:

  • 1 pkg (6 oz) cream cheese, softened
  • 2 tablespoons sugar
  • 2 tablespoons milk                          

In small bowl, mix all filling ingredients until smooth; set aside

 

MUFFINS:

  • 2 cups milk
  • 2 eggs
  • 2/3 cup vegetable oil
  • 4 cups flour
  • 1 cup sugar
  • 4 teaspoons baking powder
  • 1 teaspoon salt
  • 1 cup chocolate morsels
 For the complete recipe and printable version click here.  
                  
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Submit Your Recipe!

Recipes from past Newsletters 

Watermelon-Strawberry Smoothie