It's Susan here. First let me thank you for your understanding regarding this crop shortage. And I want to apologize for any inconvenience that this causes in your plans and preparations for the 2012 season.
I want to get right to some questions that you may have. If I don't address all of your questions here then feel free to get in touch. It may take some time to get back to you but know that I will.
Here is further information regarding your orders:
Refunds - I am issuing refunds, in full or in part, on orders because we have some seed to go around but not much. Orders made through the website are refunded via PayPal. These refunds may take up to 30 days to post. Refunds made from orders paid by check will see a paper check from East Branch Ginger in the USPS mail.
Turmeric and galangal - We have some but not a lot of these to go around, too. You may see partial or full refund on these items, as well.
Shipping costs - The shipping costs associated with seed you are not receiving will be reimbursed in full.
Where else can you get seed - As any good supplier would do when they run out of product, I want to recommend an alternate source for your ginger seed needs but have no other source to suggest. There are no other growers, to my knowledge, offering high quality, certified organic ginger seed. With trepidation, I can suggest growing some store bought ginger (get organic) in a container to try to get to know how ginger grows so you're ahead of the game for next season. These rhizomes could have been stored too cold en route to or in the store to be viable seed. So if they fail halfway through the season it could be from that or from potential disease harbored in the rhizome. Remember to grow it in a container to keep potential diseases quarantined in that media.
Thank you so much for your order this season and your patience and understanding as we get remaining orders and refunds out to you. No grower wants a crop shortage/failure. We will be offering seed for 2013. I will be certain to keep the newsletters coming this as we learn more about growing this crop in temperate climes. Keep in touch with any questions/comments that you have through 2012.