News from the Mecklenburg County
Department of Social Services |
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Season's Greetings on behalf of the entire DSS staff!
This year has been extremely interesting and exciting for all of our agencies. Our village of human service agencies has continued to provide much needed service as we have faced an increase in demand in the eye of an economic storm. As we enter the next decade, I want to personally thank each of you for what you do and for partnering with us to serve our community.
As the largest human service agency in the County, we see the incredible increase in service needs and the precariaus position of the families we serve. While in many instances these families enter services through our protective service or public assistance portals, the range of services they need are often broader. This has led staff in each of our respective agencies to take advantage of the opportunity to collaborate.
One example of our internal collaboration is our child welfare and community resource staff who worked together using our Family Partner initiative to help a mother in an emergency situation. This mom who did not speak English, did not have any family supports and was at risk of losing custody of her child. Through our Family Partner program she was connected to community resources to provide short term intervention that prevented the child from coming into DSS custody.
The Family Partner initiative are contracted community partner agencies that provides front end engagement that may keep cases from entering into the foster care system and reduce the time that a child welfare case would be open for services
A second example of our collaborative efforts was highlighted at our November DSS Partners Roundtable, where community partners spoke of the difference DSS staff have made in the service delivery to customers at their sites. Carson Dean, Executive Director of the Men's Shelter of Charlotte, stressed that many of his customers do not have the mental capacity or financial means to go through the process of applying for public assistance they so desperately need at a DSS facility. He stated that having a DSS eligibility worker at the Men's Shelter has made a tremendous difference in the lives of these men.
We are committed to continuing these efforts and will work as a village to address the needs of the families we serve.
In addition, as we move into 2011 I want to make sure you have an updated list of DSS program contacts. Click here to download key contacts. For program listings click here.
Recently we have launched efforts to improve the external presence of our website. Click here to visit our new site. We also ask that you take a moment to provide feedback on your thoughts regarding our upgraded site. Click here to provide your feedback.
We have a lot of internal initiatives to continue to improve the efficiency and effectiveness of how we deliver service. Thank you for being our partner and we look forward to continuing to develop our collaborative relationship with you in 2011.
Happy Holidays!
Mary
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A key strategy for the State and our County in addressing the high demand for services is looking for improvements within our technology systems.
ePASS, is a Statewide self-service online screening tool which provides Quick Screening for families to determine potential eligibility for Food and Nutrition Services (FNS), Crisis Intervention Program (CIP) funding, Emergency Assistance (EA) and Work First Cash Assistance, continues to move forward and has rolled out another feature.
This new development allows citizens to move beyond simply screening for eligibility for FNS, but also allows the individual to answer the full range of interview questions, print the application and then mail, fax or bring it into the agency to apply, thereby minimizing customer time in the agency.
The tool also displays a list of documents citizens will need to bring to the agency when applying for benefits for which they have been screened.
A sample ePASS application may be viewed at: http://www.ncdhhs.gov/ncfast/epass_sample.pdf
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JobBoost
DSS has received a $765,000 grant from North Carolina Department of Health and Human Services to operate a JobBoost Subsidized Employment Program for active Work First participants. The program will employ 145 Work First participants from December through April 30, 2011. From these funds employers will receive a flat $6 per hour wage subsidy. It will be the responsibility of the hiring employer to provide the remaining wages up to the minimum wage level or the difference between the existing pay rate of the position. The employer will also be responsible for all taxes or other wage benefits.
DSS will work with its Work First community collaborative partners (Arbor Education and Training, Center for Community Transitions, Goodwill, Urban League and Jacob's Ladder). Participants would be hired through temporary staffing agencies. For more information contact: Staffmark's Jim Fuller at 704-622-7979 or Goodwill Staffing's Robin Carson at 704-332-0271
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Happy Birthday Project HOPE
Project HOPE, a unique program providing comprehensive housing-based services to households experiencing, or at imminent risk of, homelessness celebrated its one year anniversary in October.
A partnership with the City of Charlotte Neighborhood and Business Services, Crisis Assistance Ministries, Department of Social Services and Workforce Initiative for Supportive Housing provides comprehensive housing-based services. This project assists individuals and families in transition from the shelter and/or the streets to housing units and moves them towards self sufficiency.
Project HOPE Coordinator, Gina Esquivel says, "This partnership has been a ground breaking experience to set up government employees in a non-profit/pilot project.....it has been 1 year since the launch of the Project and we have learned a lot of lessons and have served 95 households and served 246 people."

DSS / Project Hope social worker, Maureen Geier, shared this success story of one of her cases: "One of the first referrals to Project HOPE was from "Family Promise of Charlotte." During the case review of this client, it was noted that she had been served by many providers in the community and had been discharged from most of them for multiple reasons. The client had a reputation for being non-compliant, impulsive and difficult to work with. Though her approval into the program was challenged, the committee decided to give her a chance. Over the course of the last year, I have had the honor of witnessing this courageous woman transform from being a victim to a survivor. She was granted a divorce from her abusive husband. She maintained employment for over a year. She has learned to think before speaking, which has had a significant impact on her ability to maintain employment and interact with others. In addition to working full time, she is enrolled in school and is working towards an Associate Degree. This relationship based model proves to be effective, when you take the time to get to know the client for who they are and support them to achieve their goals."
This unique approach to creating a "community owned project" has increased ownership and accountability of community partners and has increased the level of awareness that each partner plays in the process of constructing efficient ways to serve individuals in generational or situational poverty.
Click here to read a case study of Rapid Re-housing practices were our local program was highlighted by a national consultant. |
Adoptions Finalized On National Adoption Day
On Saturday November 20, 2010, 18 children from four different agencies which include Another Choice for Black Children, Children's Home Society, Christian Adoptions, and Mecklenburg County Department of Social Services, received their final decree of adoptions. Nearly all the children are currently in the foster care system in Mecklenburg County. The adoptions were finalized during a special session of court at the Mecklenburg County Courthouse.
For the seventh year in a row, the Mecklenburg County Juvenile Court, the Mecklenburg County Clerk of Superior Court, Mecklenburg County DSS, and the Guardian Ad Litem program co-sponsored the event, which is apart of National Adoption Day.
Chief District Court Judge Lisa C. Bell and Judge Lou Trousch presided over the court session. The families participated in a reception which included games, crafts, and a professional family photo to commemorate the special day of new beginning for many families.
Each year, on the Saturday before Thanksgiving, the National Adoption Day Coalition presents National Adoption Day to raise awareness of the need to find permanent homes for the thousands of children in foster care available for adoption.
Click here to see photos from Mecklenburg County's Adoption Day event. |
CONFIDENTIAL INTERMEDIARY PROGRAM
The North Carolina General Assembly passed legislation, effective January 1, 2008, that allows county Departments of Social Services and licensed child-placing agencies in North Carolina to act as "confidential intermediaries" between adult adoptees and their biological families for the purposes of obtaining and sharing identifying and/or non-identifying information, medical history, and facilitation of contact when there is agreement by all parties.
The Confidential Intermediary law was expanded effective October 1, 2010. Those who can benefit from the Mecklenburg County Confidential Intermediary Program are adult adoptees who have reached the age of 18, biological parent(s) of an adoptee, an adult biological sibling or half sibling of an adult adoptee, an adult lineal descendent of a deceased adoptee or biological parent, and an adoptive parent of a minor adoptee solely to request updated non-identifying information from the birth parent(s).
If a search reveals that a biological parent is deceased, the Confidential Intermediary law now allows the agency to obtain a copy of the death certificate and deliver it to the person who requested the service. If the agency is unable to successfully locate the birth parents the adoptee can file a motion with the Clerk of Superior Court in the county where the adoption was finalized to request that their adoption file be opened.
We recommend that all of those seeking services through the Confidential Intermediary program prepare themselves for the very emotional journey by reading adoption related material. You may also consider consulting with a professional who specializes in adoption issues. You may submit your questions and/or written requests to the Post Adoption Social Worker for Mecklenburg County.
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An Adoption Success Story
Ronald came to DSS' attention due his family's long history of substance abuse, domestic violence, homelessness, and physical abuse. Ronald was placed in the custody of DSS in May of 2004. Efforts were made to place him with relatives, but his mother would sabotage the placements. He was legally cleared for adoption in November of 2005 due to minimal efforts from the birth parents to adhere to their caseplan goals. Initially, Ronald was reluctant to become involved in adoption recruitment efforts. His former foster parent was very instrumental in helping him overcome his fears and realize that he was worthy to have a permanent family. Due to support from his foster mother and permanency planning social worker, Ronald began to participate in recruitment events. After several months, a family in Nashville, TN, Andre and Michelle Stayton-Williams, expressed their interest in Ronald. The couple and Ronald quickly bonded during their first meeting in North Carolina. Ronald was eventually placed with the Williams family and the adoption finalized on May 5, 2008. Mr. Williams & Mrs. Stayton-Williams noted that after the honeymoon period, Ronald had some challenges. He would test the family and not always tell them the truth. The couple was committed to help Ronald see that they were not going to give up on him and he was special. The couple is so proud of Ronald's progress and great accomplishments. Ronald is now 17 years old and at junior East Literature Magnet High School. Currently, Ronald has a 3.0 grade point average and is in five honor courses. Ronald plays on the football team and is a member of the track and field team. He has been recruited by several schools throughout the United States for both sports. Most recently he competed in the Tennessee State Track championship and came in 9th for the entire state in the decathlon. Ronald was proud to share his story and hopes that others will be open and willing to take a chance on an older youth who wants to be a part of a family. Click here to find out more informatin on DSS' adoption services. |
Adoption Tax Credit
The Adoption Tax Credit has been extended through 2011.The credit raises the maximum credit to $13,170 per child and is refundable. This applies if you are adopting a special needs child, you are entitled to claim the full amount of the credit, even if you have no adoption related expenses. The credit is based on the reasonable and necessary expenses related to a legal adoption. Income limits and other special rules apply. All adoptive parents who finalize their adoption in 2010 are urged to meet with a knowledgable tax professional to ensure that they receive all of the benefits of the expanded adoption tax credit. |
DSS Dashboard
Public Assistance |
October 2010 |
October 2008 |
FYTD2011 (July-Oct) |
FYTD2009 (July-Oct) |
Total Visits |
14,516 |
17,887 |
65,285 |
66,959 |
Call Centers, total calls answered |
54,717 |
58,281 |
216,514 |
208,356 |
Medicaid & NC Health Choice applications |
7,234 |
7,407 |
29,265 |
26,333 |
Work First applications |
948 |
575 |
4,468 |
1,952 |
Food & Nutrition Services total applications |
5,786 |
5,789 |
26,328 |
21,168 | | | | | | | | | | |
Child Welfare |
October 2010 |
October 2008 | | |
children involved in completed investigations of abuse/neglect |
1,163 |
1,355 | | |
children involved in substantiated investigations (includes in need of services) |
115 |
228 | | |
children were served in their homes in an effort to keep those children out of foster care |
687 |
685 | | |
children entered foster care |
19 |
37 | | |
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Our Mission
To provide economic and social services to sustain and/or improve the quality of life for Mecklenburg County citizens.
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Our Vision
To be an involved and recognized leader in human services, valued by our stakeholders because of our needs-based customer focus in the delivery of services. We will help create a resilient community by proactively investing in our employees, operations and services, and by developing impactful relationships for the benefit of our customers. |
Hours & Locations
CONTACT US
(704) 336-3000
Hours
Mon-Thu:
8 am-6 pm
Fri:
8 am-5 pm
Locations
Kuralt Centre
301 Billingsley Road
Chapin Hall at Valerie C. Woodard Center
3205 Freedom Drive |
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