Practical Solutions for the
Private Practice
~ June, 2010 ~
Practice Development Strategies
~ In This Issue ~
Medicare Launches New Provider Web Site
PECOS Registration
Big Problems for UnitedHealth
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Palmetto GBA Medicare Launches New Online Provider Services Web Site
Palmetto GBA recently introduced Online Provider Services (OPS), a free Internet-based, provider self-service portal. The OPS application provides information access over the Web for the following online services:
  • Eligibility
  • Claims Status
  • Remittances Online
  • Financial Information (payment floor and last three checks paid)
One particularly useful feature of the new web site is the ability view a complete historical listing of Medicare Payments and EOMBs for a specified date range.  Payment details can be displayed online and also printed individually for your convenience.  Another valuable benefit is the ability to check on the most recent payments issued by Medicare.
 
You can participate in OPS if you have a signed electronic data interchange (EDI) Enrollment Agreement on file with Palmetto GBA. If you are currently submitting claims electronically to Medicare as most PDS clients are, this requirement should have already been met.
 
If you would like PDS to register your practice for access to OPS, please contact Dee at (619) 757-2200 ext. 142 for assistance.  In most cases we can complete the process for you in just a few minutes.
PECOS Registration - It's Mandatory
By now most practices have probably heard about PECOS registration, but what is PECOS and why is registration mandatory?
 
PECOS stands for Provider Enrollment, Chain, and Ownership System and it's the database Medicare began using in 2005 to manage provider data.  Five years later, many providers are still not enrolled in PECOS even though they are active Medicare providers.  Enrollment in PECOS is not automatic.  If you haven't made any changes to your practice information or revalidated your information with Medicare since 2005, you may not be included in PECOS.
 
Currently the deadline to register in the PECOS system is January 3, 2011, however CMS is considering moving that date up to July 6, 2010.  The issue is still being considered and, according to Medicare, no official decision has been made yet.  In either case, now is the time to begin the process of enrolling in the PECOS system.  PECOS registration can be completed online or with a paper application.
 
There are many time saving advantages to PECOS.  Once registered, the following tasks can be handled online:
  • Submission of initial Medicare enrollment applications
  • View/change enrollment information
  • Track submitted enrollment applications
  • Reassignment of benefits
  • Submit changes to existing Medicare enrollment information
  • Reactivate an existing enrollment record
  • Withdraw from the Medicare Program
It's important to note that after the registration deadline, Medicare claims that indicate rendering or referring physicians who are not enrolled in PECOS will be denied.  It's also important to mention that groups as well as individual providers must be registered in PECOS.
 
Learn more about PECOS registration at the following links:
 
 
 
To determine your PECOS registration status go to:
 
 
Or contact Palmetto GBA Medicare provider enrollment at (866) 895-1520.
 
Contributed by Angela Holbrook of Amador Physician Services.  Amador provides contracting and credentialing services to physicians and medical groups.  Angela can be reached at (925) 249-9510.
UnitedHealth logoUnitedHealth - Big Payer with Big Problems
When it comes to missing payment deadlines, Minneapolis-based UnitedHealth Group, one of the nation's largest insurers, is not alone.  Nonetheless, ongoing delays in payments to providers and individuals are attracting the attention of insurance regulators nationwide.
 
In 2007, UnitedHealth agreed to pay up to $20 million as part of a settlement with 36 states and the District of Columbia to resolve claims problems.  In public statements, UnitedHealth officials attributed some of the issues to growing pains - and pledged to do better.
 
The problems, however, are ongoing.  In 2008, California levied $1.3 billion in penalties against PacifiCare as a result of widespread problems stemming from its takeover by UnitedHealth Group two years earlier.  And in 2009, the New York State Insurance Department ranked UnitedHealth last for timely payments among 29 large commercial carriers doing business in the state.
 
Georgia, which had slapped the company with a $3 million fine in 2005 for dragging its feet on payments, followed up last year with a $750,000 penalty.
 
UnitedHealth's latest problems involve a class action lawsuit brought against it and its subsidiaries by the AMA and numerous other plaintiffs.  The lawsuit alleges that UnitedHealth used flawed Ingenix databases in determining reduced "usual and customary" reimbursement amounts that resulted in underpayment to providers for covered out-of-network services.  The proposed settlement would establish a $350 million fund which would be used to compensate class members based on the "recognized loss" of each member.
 
For updated information on this and other class action lawsuits involving health insurers, see the Class Action Info link in the Quick Links section of this newsletter.
 
Source - HR Magazine, June 2010 Issue
Why are some of my charges 3-4 times the Medicare allowable amount?
The Medicare Fee Schedule contains two different reimbursement amounts for certain procedures when they can be performed in either a facility (hospital) or non-facility (office) setting.  The difference between the two amounts is known as the "site-of-service differential".  The reimbursement rate for physician services performed in a facility is usually quite a bit lower since it assumes that the overhead expenses (supplies, equipment, etc.) are not being paid for by the physician.
 
When a new fee schedule is created and imported into our billing program, we default to the higher of the two charge amounts whenever we are uncertain of the location where a service is rendered.  This insures that we don't inadvertently undercharge for the procedure and "leave money on the table".
 
If you notice this type of situation when reviewing your EOBs and know that the procedure is always performed in a hospital setting, call us or send us an email with the particular CPT code(s) and we'll update your billed charges to reflect the appropriate amount based on the site of service.
Dear Friends & Valued Clients,
 
We hope you'll find this electronic newsletter to be informative, quick, and convenient.  If you do, please feel free to share it with a friend or colleague by clicking on the Forward email link below.
 
Got a question, concern, compliment, or criticism you'd like to share?  Please call or send me an email with your thoughts and suggestions.
 
Thank you!
 
Sincerely,
 
Chris Burns, President
chris@pdsmedical.com
(619) 757-2200 x102
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