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Cheers!
March 19, 2009
Greetings!
Survey shows strong profitability among small busineses
Pennysaver Wired banner Network Solutions® (www.networksolutions.com) and the University of Maryland's Robert H. Smith School of Business (www.rhsmith.umd.edu) announced today the launch of the Small Business Success Index©, an ongoing measurement of the overall health of U.S. small businesses based on a telephone survey of 1,000 small business owners. The benchmark survey, which gathered data used to create the Small Business Success Index, was conducted in December 2008 and January 2009 and found that 69% of small businesses were profitable in 2008. The Small Business Success Index also revealed the majority (69%) of those who showed a profit in 2008 said their success was equal to or better than the previous year and 70% of small businesses expect their firms to still be operating in five years as opposed to being closed, sold or transferred. Regardless of the current economic downturn, nearly half of small businesses surveyed believe the economy will improve or at least remain unchanged in 2009. In fact, small businesses are still investing in their companies with 67% planning to spend the same or increase overall business spending, according to survey results. According to the U.S. Census Bureau, there are more than 27 million small businesses in the United States, employing more than 40 million people1. "American small businesses are the bedrock of the U.S. economy, generating more new jobs than big corporations, but they find themselves without assistance from the government during these unsettling times," said Roy Dunbar, CEO of Network Solutions. "Network Solutions believes it is especially important now to establish a way to monitor the health of this vital segment of our economy, so that all who serve this constituency will be able to better address their needs and help them succeed."

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Looking for the future?
Look for chaos, not stability
Gord Hotchkiss by Gord Hotchkiss , Thursday, March 19, 2009

This week, someone asked me about sustainable business models in the Internet.  Earlier the same day, another person asked me about defensible models. Both questions left me perplexed. I wasn't trying to avoid them. I just didn't know how to answer. So, some 48 hours later, I offer this column as a somewhat belated response. It isn't an answer, as I'm still just as perplexed. But now at least I know why.

So why are people asking about defensible and sustainable business models on the Internet? Well, if there's one thing the Internet has done, it's brought sky-high valuations back to earth. So, investors doing what investors do, they're suddenly looking for "bargain" companies that have mature business models and trial-tested management.  Hence the quest for sustainability and defensibility. Reasonable, right? It certainly makes sense if you're going shopping for a private equity fund. But in the last two days, I've decided it's almost exactly the wrong question to ask. It's like looking for dry ground in a tsunami: it may give you some temporary peace of mind, but don't count on it to last long.

The Quarter Century Electric Switch

Nicholas Carr's book, "The Big Switch,"  ties the development of the Internet to a previous discontinuous innovation, the electrification of America. In it, he provides a fascinating recount of the unsung visionary who laid the foundations of the power grid we take for granted today, Samuel Insull.  Insull started as Thomas Edison's clerk, but soon split with his mentor in his vision of the future of electricity. Edison, for all his brilliance, was thinking too small. He was concentrated on building individual DC generators for industrial applications. Insull saw the promise of a ubiquitous power supply, centrally generated and then distributed. It is Insull, not Edison, who is responsible for the power receptacle that probably sits no more than 10 feet away from you right now.

In the very earliest days of electricity, one would have been a fool not to choose Edison as the forerunner, the candidate most likely to carve a business out of the new frontier. His innovations harnessed electricity and made it usable.

But if you had bet on Edison to provide a sustainable model, you would have lost. It was Tesla's AC standard, not Edison's DC, that proved to be the one adopted. And it was Insull's vision of electricity as a utility that changed our world.

The idea was simply too big for one man. And it was bringing all the implications of that idea together that proved to be the true agent of change. It launched a shift in American (and global) lifestyles that Edison never envisioned.  But from the initial stages in the final years of the 19th century, that shift took three decades to be fully realized. It took the building of new infrastructure, the development of new industries and the adoption of certain ways of doing things. It took thousands of visionaries, not one, to realize the significance of harnessing electricity.  Imagine then the impossible task of finding a defensible, sustainable business model for electricity in 1895. In hindsight, it's clearly laughable to even attempt such a thing. But today, we're trying to do exactly that with the Internet.

Fragmented Functionality

There is one big difference between the Internet and electricity. An electrical appliance is an electrical appliance. Its functionality is usually independent. A blender doesn't become more useful if you also plug in a toaster. But the Internet lives on mashups and APIs. Apps can become exponentially more powerful if they plug into other apps.

Today, the Internet is a fragmented place. Functionality lies across the grid in a million different shards and chunks. Some of these are larger than others. Search is a particularly large one. And today, we're just beginning to explore how all this functionality can come together.  The infrastructure has been laid. The grid has been built. Now it's time to start plugging in apps and see how they can work together. If you think the last decade brought discontinuous change, wait til you see what the next decade has in store. We're just getting ready to take the Net for a spin and see what it can do.

I've come to realize that there's no such thing as revolutionary change. It only appears so when you look at it in a historical perspective. Instead, there  are tipping points of incremental change. Every supposedly revolutionary development was built on the back of hundreds of other developments. Cumulatively, they indeed change everything, but each development could never have happened without its supporting cast. It wasn't Edison's development of the incandescent light bulb that lit up America. It was a thousand developments, by Faraday, Golvani, Ohm, Volta and many others. Each one pushed us closer to the tipping point. When we reach it, we step forward, never to look back.

Back to the Original Question

To return to the beginning: What is a sustainable, defensible business strategy online? I have no idea. I don't think such a thing exists. For all the excitement, for all the promise, there are no sure bets. The two concepts are incompatible. You'll have to pay your money and take your chances. To cause investors even more discomfort, almost all innovation comes from small start-ups. They far outpace the level of innovation coming out of corporate America. So if you're looking to capitalize on the growth of the Internet, don't look for stability. It's the wrong place to look.

Post your response to the public Search Insider blog.

See what others are saying on the Search Insider blog.
Advertising IS working right now
Marc Mandt Photo You hear a lot of bad news these days about the economy, but we continue to hear from publishers around the country that there are many small businesses that are getting great results from their advertising.

Sure it's easy for a print publisher so say "Buy more print" but we're hearing so many stories of customers doing well that frankly we're amazed.  Granted an effective ad is going to depend on have a very strong offer, but those businesses doing so are seeing some amazing results.  Restaurant owners are seeing huge coupon redemption rates, and we have also seen examples of great success in other industries such as home improvement / remodeling.

I've included a couple of examples of testimonials from advertisers running with the Hometown News in Florida and with the Carolina Moneysaver in Charlotte, NC.

Our advice to anyone who is going to advertise is to make sure you have a strong compelling offer in your ad, be consistent, and provide great service once that customer comes to see you.

-Marc

Click here to view the testimonials.
Cheers,
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Craig McMullin
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