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The karate Kid Method of Training
I explain to new managers on my first visit they will be trained using the karate kid movie as a guide. Almost everybody has seen the karate kid learn techniques from the master by the wax on and wax off method. He learned the sand the floor and paint methods also. Then after all this work he became frustrated thinking he was learning nothing about karate. The old master then told him to do wax on as he tried to punch him in the face. The blow missed the child and he understood that he was learning karate all along. My feeling is the best way to learn is to begin with the basics that bring results and then learn what makes them work. I am now forming classes for fixed operation managers to teach them how to prosper their operations. This will be webinars so they won't even leave the building. They will receive the ability to interact and ask questions. Call Rob at 419-282-1351 for more details!
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Greetings!
It is interesting that in the nine years I have been consulting and training most managers and advisors in fixed operations have received little or no training! Let's look together at advantages and costs this lack of training will cost your dealership.
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| Understanding How the Numbers Work |
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Generally when I began with a client I have a casual conversation with the manager of every fixed operations department to determine what they know and how I can best serve them to get to the next level. The most common training they have received is where their desk and the coffee pot are going they are released to get to work. I have met service managers with over 30 years of experience that didn't even know what their effective labor rate was or how to improve the result. Now I admit that this is the training I received when I first started in fixed operations. I then spent years learning what works and what didn't work in the fixed operations departments. There's no way to calculate the cost to a dealership to use this philosophy. I understand that dealerships must fill positions that open up as soon as possible. To me it seems irresponsible to ask an individual manager without training, knowledge, and many times experience to get results and improve the operation. The general manager or owner might come back from a 20 group and call the service manager on the carpet because their effective rate is way below industry standard and needs to improve immediately. Interestingly enough this service manager might not know how to improve or what this rate is. They might not even know what report to read in their DMS program or how to get to it. When the general manager or dealer principal gets tired of waiting for improvement the service manager gets canned and another new face joins the company. In a conversation I had recently a common controversy came up that I will share with you at this time. Is it better to have a experienced individual with bad habits or a new person with a strong desire to learn how to do it right and receives great training? Personally this controversy remains however my primary goal is to have an individual regardless of experience open to learning. The fixed operation business is full of numbers. do your managers know how they work?
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More Information |
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| Training DVDs are now on sale at our website! |
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You can expect to gain:
· Improved attitude with your staff
· Improved gross profit and sales
· Improved customer satisfaction and retention
· Improved fixed right the first time
· Better quality of life
Don't delay and order using your credit card today!
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