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Accept Accountability and Change
It's easy for people make excuses for poor
performance by placing the blame on others. Being
responsible individuals we must understand placing
the blame serves no purpose. More important to
improving performance is developing an action plan
and commit to implement it. The most common
response I have heard in resistance to a process or
procedure change is that there is a lack of time. Once
you realize an area that needs improvement simply
apply the following considerations. First commit
yourself to a time block daily that will allow you to
review results. Second ask yourself what actions or
process changes are needed for improvement.
Include what team members are needed and get their
input and thoughts into your plan. Set the date to begin
and the ways to monitor progress as well as setting
team and individual goals. You will find that generally
they will be the curves and bumps in the road to
progress. However if you're committed to improve and
refuse to fail you will overcome any challenge and get
a positive result.
Find out more....
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Greetings!
Everyone has at least one area of opportunity for
improvement on a challenging number. This month
were going to look at some ways to deal with your
bad number.
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| Set Dailey Goals and Tasks |
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One of my clients has an ongoing concern of open
repair orders. There are several reasons for this
concern including company policy that keeps orders
open on warranty until the claim is paid by the
manufacturer. Lets say the goal was set to review and
handle 10 problem repair orders every day and bring
them to resolution between the hours of 10 and 11
AM. The manager might get sidetracked at times
however if this daily task was accomplished would
anyone question the result would be improvement?
Time can't be stored or tucked away so in order to get
the most out of it we need to manage and plan it. As a
special gift from me I am willing to give anyone ½ hour
on the phone to discuss ways to address any problem
within the scope of a dealership fixed operations.
These conversations must be scheduled in advance
and address a single issue. In this conversation an
action plan to attack the issue will be developed
together. Call my direct line at 419-282-1351 to set an
appointment. No cost or obligation at all to this call
lets just make some history together!
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More Information |
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| Fixed Ops Magazine |
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If you don't receive this magazine you must ask for it!
Nick West is the publisher and provides wonderful
information for car dealership fixed operations every
month. Their website is www.fixedopsmag.com and
you should visit it soon. Be sure to sign up as it is
without question my personal favorite.
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| Update On Training DVD |
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The production has begun on My DVD training series.
The first DVD titled The Professional Service
Technician will provide proven ways technicians can
increase their individual income and avoid the pitfalls
that they face daily. This DVD should be available for
purchase in the next 45 days with presale discounts in
a few weeks. Technicians that have used this
information have seen their income increase as much
as $14,000 a year!
There will be a new financial tool available on the
website in a few weeks that will allow dealers to see
the benefits in improving fixed operations! Let's make
2010 the best year for your fixed operations in history.
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