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Never Say No
I recall the good old days where the challenge was
basically how to handle so many vehicles in for
service. While I find very few shops in that situation
today my belief is those times will return in the near
future. The average age of vehicles on the road
continues to increase and customers are planning to
retain the cars they own. I find it amazing in these
times advisors are so quick to say no. We don't
accept that warranty service or maintenance card here
you have to pay cash and deal with it yourself. We
can't get you in until next week we have a technician
on vacation or in training. The fact is that dealerships
in the past have had policies that literally kicked
customers out the door on a daily basis. Take a look
at your policies and put yourself in a customer's
position. Listen to your advisors in the drive lane and
find out how many customers you ask to leave. Better
yet talk with the customers in the waiting area and ask
them what your company could do to improve. You will
find the challenges of yesterday are not so different
today. The company that provides the best customer
experience on a consistent basis will survive and
prosper. For today's dealership to prosper fixed
coverage must increase towards 100%. Will you
accept the challenge and remove the word no from
your staff's vocabulary?
Find out more information....
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Greetings!
No doubt most of us are facing challenges in the
dealership business. Discouragement is common
and can be justified by looking at the news anywhere
in any media. Let's look at a few ways this month to
take advantage of this time for personal and company
growth
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| Accept the Challenge |
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In discussion with a salesman last week he stated
management criticized him as a good salesman that
is turning bad. He argued he was the same
salesperson that exceeded his quota for years and
did not deserve to be chastised for a tough market.
The truth is likely somewhere in between both
statements that were made. Perhaps a better
statement would have been to this individual you are
the same salesman in a changing market. Having
known this salesman for some time it is evident to me
he is performing his duty the same way since he
became successful years ago. The changes in the
market demand a fresh look with people open to
change. We must accept the challenge today's
market is bringing us and look within. Have you done
anything personally to improve an area of weakness
inside yourself? Take some time and give yourself an
evaluation looking for areas of weakness. It might be
an easy task where a few things instantly come into
your mind. If you find that it is a challenging task feel
free to ask a good friend or your significant other for
ways you could improve. I promise it will be less
challenging for them to find opportunities for your self-
improvement. I hope today you accept the challenge
and identify your areas for growth. Now take action
and commit to read a book about the subject. Study
the actions of those around you looking for techniques
and ways to become better. Become a student with
the understanding your efforts will make your
weakness a strength. The true Professional is always
developing regardless of market conditions.
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Find Out More...... |
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