With the cost of a new vehicle growing every day the investment in a new one gets to be a challenge. Our customers need educated why it pays to maintain the maximum value of this major investment by spending dollars now to save repairs later. The safety and reliability of our customer’s car demands proper maintenance. When comparing the cost of maintenance to a new purchase or repair it illustrates the need to spend now to lower future bills.

I often hear managers explain poor repair order counts because the tool man or factory rep said so. Good managers will never accept a slow day. They market specials to customers. They use open recall lists to inform customers of their needs. They call fleets, tow truck operators explaining we can provide a quick turn right now. Other dealerships have vehicles on the used car lot that need recalls performed. Why not contact them offering to check open campaigns?

Accept the fact good management responds to the marketplace with aggressive marketing in both good times and bad. They have consistent effort to increase market share and grow. They manage schedules three days out to be sure available hours are sold. Work today to improve tomorrow’s performance. They understand the value of training and professionalism and develop all staff. They never need an excuse to be slow because their company is always on the grow! Effort always wins.