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Open Recall Contacts
Use open recall list to contact customers informing
them of needed repairs. This will show concern and
bring them into your dealership to have the recall
performed. This is a wonderful way to steal
customers from your competitor as you build repair
order counts. The effort will bring in customers
concerned about safety that are easer sold needed
maintenance items. Offer other local dealerships to
have their used car recalls performed by you
checking their vehicle iVIN as needed.
Find out more....
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Greetings!
Many shops are facing challenges increasing repair
order counts. This month let’s look at ways to
develop positive results improving customer counts.
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| Customer Only Sales Events |
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Contact customers by phone when schedules are
light informing them of a customer only sales event
with low cost oil changes or other labor operations. It
is best to run events like this no more then every two
months. A free 28 point inspection to get ready for
vacation is a timely item.
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Read on... |
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| Hours of Operation |
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Be sure your operation is customer friendly with
extended hours of operation making it easy for them
to do business with you. Remember customer needs
must overrule the staff’s desire to be off on
weekends.
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Read on... |
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| Manage Schedules |
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Look at appointments three days out and manage
how many Technician hours are sold involving the
service team to pre sell available time. Tomorrows
appointments should have at least 85% of Technician
available time sold.
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