Greetings!
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As a valuable client of Bunbury Honda we're always looking for ways to serve you better. This is the latest idea we've come up with - it's our first E-newsletter. Every month we'll be putting together some light and easy to read information on issues related to cars and driving that we hope will help you out in some small way.
That's right, I said information that will help you, not us! I think we've all had intrusions into our inboxes from companies trying to flog us something. That's not what this is about. The Jones Family's E-newsletter is simply our way of keeping in touch and adding value to the service we provide you with. I hope you find it useful so don't hesitate to email me with your thoughts, feedback or suggestions for future editions. Plus it would be a great help if you could respond to the question at the bottom.
Warm regards
 Raymond Jones
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Service disasters inspire action
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| We've all been in that situation at a supermarket checkout where your teeth are almost biting right through your tongue to stop you from spitting out something pretty impolite at the person on the other side of the counter.
There they are literally throwing your once unblemished tomatoes and peaches into the bottom of your green carry bag while gas bagging to a colleague on the checkout next to them about the big night they've got planned for the weekend.
And once they've squished your leaky meat tray into one bag with the Sultana Bran, the firelighters, the lamingtons, two bottles of milk, an orange juice and two bottles of coke, they thrust their hand out at you for the money while still ignoring the courtesy of eye contact.
It's moments like these that make Bunbury Honda Service Advisor Carole Clarke smile instead of scream. She's the one who picks up the phone when you ring to book your car in.
Having worked in service roles for a lot of years, Carole uses these horrid experiences to remind herself about how she likes to treat her own customers.
She knows only too well the inconvenience many of her clients are dealing with when trying to organise a routine service for their cars.
Especially when there's babies, children, car seats, hectic work schedules and long commuting distances involved.
Here's how she and Bunbury Honda Service Manager David Scott-Hamilton plan to make your life easier.
They'll have your car serviced in just 45 minutes! It's Bunbury Honda's new Express Service, now available on anything but a major service.
Think of it like an appointment with the hairdresser or the doctor.
Stop in, hand over your keys, then make yourself comfortable in the waiting room with a cuppa, a magazine or our television. There's plenty of space so you can even bring the kids. How easy is that?
It's still the same quality, still the same service, only now you don't have the hassle of being without your car for a day.
David's the one in charge of the stop watch and don't worry! He's a hell of a task master so you can be sure your car won't be rolling out of his workshop until he's 100 per cent satisfied the job has been done right.
Phone Carole now on 9791 3022 to book your next service. Be ready to let her know whether you'll be needing a drink while you wait or a lift to your next destination.
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We need your help! |
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Could you answer this for us?
We're thinking of hosting a Ladies Night Out and we want to hear your thoughts, feedback and ideas.
It would be like a seminar but much more fun.
We'd bring in our Service Manager David to chat about the servicing and maintenance of your car, the cars would be on show so you could feel free to have a close look without the fear of being harassed and we'd share some interesting bits of information about your car you might not have known.
And we've had plenty of ideas to fire up the fan factor like serving cocktails or a fashion show. What we really want to know is what would you like to do?
Simply email us your thoughts. We'll keep you posted as the plans come together.
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