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Touchpoints & Body Parts
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Vol. II/Issue 5 March/2009
Reading Time: 4 min. 14 sec.

Greetings! ,

My husband and I try and do things pretty equitably in our household. He often goes out of his way to make me happy. That's why last weekend I totally surprised him and I wasn't even trying.

I woke up and walked the dog. Then made some coffee and made sure my husband got the first cup. I made his favorite breakfast. I cleaned the kitchen and then fixed him a second cup of coffee. While he played with his band I played with the kids and cleaned the house. 

Each one of these items is a pretty mundane, run-of-the-mill action. It just so happened that I unknowingly did all of them on the same day. When you add them up, it made quite an impact.

Marketing campaigns are the same way. A single action often feels like it disappears into the ROI void. But if you put enough simple actions together, collectively they can start a high quality relationship that reciprocates in wonderful ways.

All my best,

curtains

P.S. Thank you to all the participants from the RWN seminar: Leveraging the Marketing Power of an Article. Welcome to Really Useful Content! If you haven't yet, be sure to go here to download the KMwordsmith handouts and access other helpful article-related bits and bytes.


Touchpoints and Body Parts
  by Karen Marley
 
Effective frequency is key to your relationships. In fact, three to nine times is the ideal range. But if you want to achieve the best results you have to know which body parts to engage and how to do it.

Now that I have your undivided attention let's start over. Over the years, marketers have turned to the studies conducted by psychologists that determine how many times a person must be exposed to a message in order for that individual to really see or hear the message. Anywhere from three to nine times was the result. The marketing world calls this effective frequency.

Most companies rely on traditional broadcast marketing to attain the effective frequency of three to nine times. To increase their advertising impact, companies search for touchpoints in more and more areas. Think billboards, telephones, email, fax machines, magazines, yellow pages, sales letters, brochures, business cards, online banner ads, television, radio, clothing, etc. Any blank space in front of a pair of eyeballs is fair game.

Does this still work? You tell me. Each day you see thousands of ads. How many grab your attention because of their relevancy to your life? The sheer volume of unsolicited sales pitches invading our personal space has made us numb to the message and annoyed with the lack of value.

Despite these challenges you still need to get your name and message in front of your prospects three to nine times.

But for your touchpoints to truly be effective, you need more than eyeballs. This is what Brian Clark discussed in Copyblogger about a week ago and it resonated. Clark pointed out three other important, but often overlooked, body parts that your messaging must capture for you to get a positive response.

You need brains-prospects who are actively engaged in your material.

You need hearts-prospects who believe in your message and feel an attachment to your name.

You need mouths-prospects who will discuss and share your information with their network.

How do you get these body parts?

Incorporate good content in your touchpoints. You will engage those body parts that can deliver great results.

Here's a sample scenario illustrating the use of nine content-laden touchpoints.

You place an advertisement in ABC publication (one) but instead of broadcasting your name, your ad offers free, helpful information on your Web site (two) to the viewer in the form of a buyer's guide (three). You also run an advertorial in the same publication (four) with a similar offer. You launch an extremely specialized letter campaign (five) and some of recipients are also readers of ABC publication. Attached to your letter is a case study or success story emphasizing a solution to the reader's current problems (six). You also let the reader know you will be contacting them by phone (seven) to discuss their questions. You follow up each phone call with a letter thanking them for their time (eight). Included with your letter is an article (nine) that your prospect finds helpful.

Increased lead generation with higher quality prospects? Yes, definitely. More work? Yeah, that to. Of course you could continue with same old advertising as usual. But these days that just doesn't work anymore.



Want to use this article in your e-zine, newsletter or Web site? You can as long as you include this complete blurb with it:
Karen Marley is an independent business writer who helps businesses communicate their value to their prospects and customers.
She can be reached at http://www.kmwordsmith.com.

KM Recommends
Talk the Talk

Have a new client and want to speak their language? A dictionary of industry terms and explanations is a fingertap-tap away.

The internet provides much more than Dictionary.com as your virtual research assistant specializing in terminology. Here are a few to get you started:

Marketing: Marketingpower.com
Internet marketing: Marketingterms.com
Financial/investment: Investopedia.com
Real Estate terms: Realestatewords.com

Get the idea? There are many more waiting to be discovered by you.

Odd Spot
Odd Spot Did You Know...

In 1983 Motorola introduced the first cell phone available for commercial service. It weighed in at one pound. The cost? A mere $3500.


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