Penny Pincher.  Lean and Mean. Thrifty. In our tough economy, these words might describe how many of us proceed throughout our day, whether spending for business or pleasure.  Bottom line, on average, 34% of us have cut back on our spending.  One thing we can't and shouldn't skimp on though are our relationships with our customers.

• An option to speak live with a customer service agent
• An ability to locate information quickly and
• E-mails answered promptly

Addressing these simple expectations and building customer loyalty through a rock solid customer service plan could provide an insulating factor in this tough economy.  Some great ways to lift this off the ground are:

• Hold "Team Building Exercises" - 'Whoever gets the most wins' strategy works great and gets results.  Target e-mail responses and follow up phone calls to your customers but remember to offer incentives to get your staff interested and involved.  Make it fun!
• Make sure all the links in your website work and that people can actually find the information they want, quickly.
• Generally, people don't want to fill out a 'request for information form'; they want it NOW.  Consider this when thinking about your website and how it could be enhanced.

Face it, companies are more careful than ever about who they spend their money with and people who genuinely care about their needs will more than likely get the call first when a new product or upgrade is needed.  When dealing with your customer, whether new or existing, remember the Triple R's: Revenue, Relationship, Return.  Ideally, you want the revenue from a sale, but you need to cultivate the relationship to get the customer to return time and again.

1. Choose a screen (such as a sales order)
2. Select quick print to preview
3. Select the envelope with the red arrow pointing downward icon at the top of your screen (this is the export button)
4. An option will appear to select which format you want to export; choose either PDf or HTML
5. Select your destination as Microsoft Mail and hit OK
6. At the export directory screen, select OK to accept defaults
7. Your preview is then saved to your hard drive
8. Once this is done, your default e-mail program will be launched with the attachment in tow
9. Enter the address, subject line etc. and hit send
10. Voila! Your document should have been sent