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 September 18, 2012
Problem Solving with a "C"
What is a "C"? - Conscientious

Allow for detailed analysis 
 
Are you Problem Solving with a "C"?
 
First start by assessing...
Tone/Words:   
Quietly observes, then determines in detail what they will say, followed with asking pertinent, specific questions. If climate seems receptive, they will build-up to making statements.
Example: 
"If we do not adequately evaluate the faulty process, how will we know the error ratio?" 
  
Strategy: 
Priority is an in-depth review of pros & cons.  You can rely on them to conduct research, crunch numbers & develop methods. Rational resolution is dictated after they have substantiated that all data is correct. 
Example: 
"An impact study covering the last year, should indicate exactly which of the seven distribution channels have produced the most profitable return on a consistent basis." 
   
Flex if Problem Solving with a "C" 
 
Now that you know their Style, start with...
Strategy:
  
Be systematic, logical & well prepared.  Provide facts & justification for your recommendations.  Expect scrutiny over issues discussed.  Clarify milestones & due dates. 
Example:
"Initially, our hiring calculations were based on 3 offices &  to date we have 5, with plans to open another office by end of the year.  I think a reassessment within two weeks should occur so we are adequately staffed."  
  
 
Tone/Words: 
Emphasize quality throughout your contributions. Establish credibility by detailing the process you used.   When acknowledging their contributions, use appropriate terms (e.g. efficiency.) Keep your communications business-oriented & procedures driven. 
Example:
"
Your report provides a very thorough comparison of  ours sales before & after our expansion.  I think this is precisely the information that will enable us to generate intelligent options."
PS with a C

Attention
HR/Trainers ONLY

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Bonnie Burn 

Master DISC Trainer
Certified in:

Situational Leadership II   

Emotional Intelligence

Behavioral Analyst

Achieve Global & DDI

 

Author of 

Assessments A to Z

Author of Flipchart Power, 

Jossey-Bass Publishing