How an "S" responds to CHANGE:
- Wants to know other's reaction first
- Cautious
- Prefers ample time to process
- Tentative
Script Example:
Speaker: "We are promoting Elsa to Senior Advisor; she will be joining you on working the Acme project."
S: "I know Elsa, but others do not. Probably best to schedule a meeting where others can meet Elsa and then you could collect their feedback as well."
"S" prefers the CHANGE to:
- Include documentation to justify change.
- Offer adequate resources.
- Provide a comprehensive time-line.
- Propose how the change will be implemented, monitored and measured.
Script Example:
Speaker: "Based on our last quarter's numbers, we're projecting a need for additional labor in order to fulfill the pending orders. Please submit a revised schedule by next Wednesday."
S: "I might need until Thursday. Currently 2 employees are on vacation til Wednesday. I would like to verify my entire group's overtime availability before I update the schedule"
Prep for CHANGE conversation with a "S":
- Have plausible explanation for change.
- Prepare a recommended timeline.
- Schedule the meeting 24 hours or more in advance, including an agenda.
- Open the meeting with a friendly exchange.
- Allow time to answer questions.
- Offer them time to process before asking for a commitment.
Script Example:
Speaker: "Your business unit has outgrown its space, so we're going to move you to the new building next month. Do you have a preference for a specific floor?"
S: "Sounds like a practical solution, but let me ask my team what floor they think would be most suitable."
