Non-verbal Communications ... of an "I":
"I's" Body Language
- Handshake - Welcoming and lively. Communicates "Happy to see YOU!"
- Gestures - Animated. Uses hands to emphasize a point.
- Eye Contact - Looks steadily and intensely to engage you.
- Posture - Anticipating your response.
- Sitting - Perched and ready to act.
- Walking - Energetic pace.
- Stance - Surveying for next opportunity.
"I's" Actions
- The "I" enthusiastically begins to make notes = The "I" is fully engaged and wants to get ideas down before they lose them.
- The "I" is looking at you with eyes glazed over = The "I" is completely distracted by another subject or idea.
- The "I" is multi-tasking while you enter their office and continues to multi-task = While finishing current task, "I" will give you topical conversation.
Responding to Non-verbal Communications ... of an "I":
Your Body Language - Handshake - Be willing and given with a smile
- Gestures - Utilize them moderately
- Eye Contact - Maintain
- Posture - Poised
- Sitting - Keep in close proximity
- Walking - Match the "I's" fast pace
- Mental Stance - Stay alert for change
Your Reactions
- The "I" enthusiastically begins to make notes... Offer to take notes so the "I" can continue to be engaged.
- The "I" is looking at you with eyes glazed over... To re-engage, ask them to share their ideas, "How do you feel about that?"
- The "I" is multi-tasking while you enter their office and continues to multi-task... If just dropping in their office, offer to meet later. If you had an appointment, ask "Are we set to meet?"
Extra Tips... ● Other person is an "I" and You Are a "D" Stop "doing" and give them the focus ● Other person is an "I" and You Are an "I" Give them your full attention
● Other person is an "I" and You Are an "S"
Remain calm and anchor the meeting
● Other person is an "I" and You Are a "C"
Look up from your paper work and have eye
contact
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