Non-verbal Communications ... of a "D":
"D's" Body Language
- Handshake - Firm and not held long
- Gestures - Used to speed things up
- Eye Contact - Have strong eye contact if they are listening to you
- Posture - Alert, ready for action
- Sitting - When sitting...sits "up"
- Walking - Typically walk quickly from point A to point B
- Stance - Hands on hips or arms crossed
"D's" Actions
- D looks at their watch/computer/calendar = D has enough info, done listening and now ready to end meeting.
- D's eyes have a glazed over, "frozen in time" look = D considers topic has been fully discussed and they have tuned you out.
- D gets up from desk and goes to the door = meeting has ended!
Responding to Non-verbal Communications ... of a "D":
Your Body Language - Handshake - Grasp with your complete hand and squeeze
- Gestures - Keep high emotions out of the situation
- Facial - Keep eyes glued on the "D"
- Posture - Poised to get up quickly and take care of business
- Sitting - Sit across from the "D". Body squared with yours, not at an angle. Don't get too comfortable as if you're going to stay awhile
- Stance - Remain low-key
Your Reactions
- D looks at their watch/computer/calendar ... You should move onto another point or topic.
- D's eyes have a glazed over, "frozen in time" look ... You should wrap-it-up with something for them to consider.
- D gets up from desk and goes to the door ... Immediately stand-up, because you are being asked to leave. And don't get your feelings hurt, as they mean nothing by these behaviors.
Extra Tips... ● Other person is a "D" and You Are a "D" Keep yourself in"check" while the other "D" is wanting the focus. ● Other person is a "D" and You Are an "I" Focus on business-like approach. Don't repeat yourself
● Other person is a "D" and You Are an "S"
Take fewer notes. They want to see you
acknowledging their input
● Other person is a "D" and You Are a "C"
Don't over-analyze. Communicate you are
tracking with them (e.g. nod your head)
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