Popular DISC TIP SERIES - Problem Solving with a "C"

Are you Problem Solving with a "C"?

First start by assessing...

Tone/Words: Quietly observes, then determines in detail what they will say, followed with asking pertinent, specific questions. If climate seems receptive, they will build-up to making statements.

Example: "If we do not adequately evaluate the faulty process, how will we know the error ratio?"

Strategy: Priority is an in-depth review of pros & cons. You can rely on them to conduct research, crunch numbers & develop methods. Rational resolution is dictated after they have substantiated that all data is correct.

Example: "An impact study covering the last year, should indicate exactly which of the seven distribution channels have produced the most profitable return on a consistent basis."

Flex if Problem Solving with a "C"

Now that you know their Style, start with...

Strategy: Be systematic, logical & well prepared. Provide facts & justification for your recommendations. Expect scrutiny over issues discussed. Clarify milestones & due dates.

Example: "Initially, our hiring calculations were based on 3 offices & to date we have 5, with plans to open another office by end of the year. I think a reassessment within two weeks should occur so we are adequately staffed."

Tone/Words: Emphasize quality throughout your contributions. Establish credibility by detailing the process you used. When acknowledging their contributions, use appropriate terms (e.g. efficiency.) Keep your communications business-oriented & procedures driven.

Example: "Your report provides a very thorough comparison of ours sales before & after our expansion. I think this is precisely the information that will enable us to generate intelligent options."