In a recent conversation with Diane Plaster, she provided insights on how she used DISC to resolve a conflict.
DIANE: Recently I had two young supervisors who couldn't breathe the same air, and their manager was exhausted trying to deal with the conflict.
DISC Provider: That can be tough. What did you do?
DIANE: I had all three take the DISC.
DP: And?
DIANE: The manager was an off-the-charts "I" and the two staff were off the chart "C's", which is perfect for managing their responsibility but didn't play out well when they had to work together.
DP: A tricky combination. What happened next?
DIANE: We sat down and talked through the DISC. I explained the qualities they each brought to the team.
DP: Did it help?
DIANE: At first they just got more frustrated with each other, but the DISC helped to ease the tension, open dialogue and create a common language.
DP: And now?
DIANE: A couple weeks ago, the manager shared how, for the first time, the two young supervisors were getting along and working together.
We would like to thank Diane for sharing how DISC can help resolve conflicts by opening channels of communications between co-workers.
Send us an email and tell us how DISC has made a difference in your world. We'd love to hear from you.
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