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May 12, 2010
Leaving Voicemail for a "C"
What is a "C"? - Compliant
They are factual, formal and analytical.
It's a "C" Voicemail Greeting If:
Words:  "You have reached George Smith, IT Manager for Ace Corporation. Today is Wed., May 12. I will be in meetings until 11 a.m. If you require an immediate response, press "O" for the operator, or leave a detailed message, including your name and complete phone number. I will contact you prior to close of day."

Pace:  Prudent, structured and deliberate.

Tone:  Authoritative when presenting information; Skeptical when responding to the ideas of others.

Leaving Voicemail for a "C":

1. Articulate clearly at a steady rate of speech.
2. Remain cool, calm and professional.
3. Tell them exactly why you are calling.
4. Let them know what to expect with the next step.

Example:  "Hello George. This is Jane Jones, purchasing manager, extension 217. I need technical advice regarding upgrading our software. I am available between 11 a.m. and 5 p.m. today. Again, this is Jane Jones from Purchasing at extension 217."
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Bonnie Burn
CEO & Master DISC Trainer
Certified Situational Leadership II Trainer
Author of Assessments A to Z, Jossey Bass
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