It's an "S" Email When:
Starts with: Friendly salutation. Will ask for input from all members, very inclusive.
Example:"Hi everyone, I hope all is well. Do you think we should get together this afternoon to share ideas about the Awards Luncheon?"
Format: Well organized. The greeting is followed by an apprehensive/polite request.
Example: "Pat, glad to hear conference went well. When you have time today, please review the attached outline & provide edits."Tone: Sincere, supportive, cooperative & diplomatic. Likes to promote teamwork.
Example:"I appreciate your hard work on a first class presentation to HQ. Jane's writing, Eyra's graphics & Ted's IT skills made the difference."
Cues: Tentative about making decisions. Defers to others. Avoids conflict.
Example: "I better check with IT first to make sure the timing is right. I'll try to get back to you by tomorrow, but it may take longer."
When E-mailing an "S":
Pace/Tone: Calm, low-key. Offer reassurance & appreciation.
Example: "Casey, you're right. Checking with IT first will help avoid any implementation problems. Thanks for always being so thorough."Format: Well planned. Friendly opening followed by well structured message, with invitation to receive their feedback.
Example:"Good idea to connect over lunch. Here are the action items we discussed. 1. I'll contact vendors. 2. You'll contact customers. 3. Progress check on 15th. Sound on track?"
Closing: Considerate, sincere, recognition & acknowledgment. Thank them in advance for their help when appropriate.
Example: "...I could use your help outlining our next project meeting's agenda...Your assistance last time really helped me prioritize. Thank you in advance, Taylor."
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Have a great DISC email story?
Please share with your HR / Training Department!
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