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October 13, 2009
E-Mailing an "I"
What is an "I"? - Interactive
Quick Tip . . . Email is for sharing thoughts & feelings.
It's an "I" Email When:
Starts with: Friendly, enthusiastic, energetic & uplifting greeting in a conversational style.
Example:Shelly, THANK YOU!! Your referral is now my largest client. I owe you lunch.
Format: Covers multiple topics in one email, often mixing personal with business.
Example:
Check out this cool article on leveraging our technology to connect with people. I'm starving, where's the lunch spot today?
Tone: Optimistic, inspirational, & appreciative.
Example:You folks rock!!!! For the 3rd month in a row, you beat the deadline!! KUDOS!!
Cues:Expressive, seeks recognition, comfortable with "tooting their own horn."
Example: Wow..I'm flying high - got a raise - going golfing with CEO & vacation starts Friday!

When E-mailing an "I":
Pace: Write with feeling & share short stories.
Example:
"Things are going well! Last week I fought with the copy machine; this week we're friends again! LOL."
Format: Include emoticons; using symbols to express emotions. e.g. smiley face : )
Example:"Hi Jim, I'm psyched about our assignment.  We're going to kick butt!!!! - Dan : )"
Provide:Admiration for their specific accomplishments & achievements.
Example: Excellent presentation! Great info & so entertaining...you're hilarious!
Closing:Be sure to include an acknowledgement and/or compliment.
Example: Jan, again, thank you for an awesome job! ~Brandon
Bonnie Burn
CEO & Master DISC Trainer
DISC Provider LLC

Certified Situational Leadership II Trainer
Author of Assessments A to Z, Jossey Bass
Author of Flipchart Power, Jossey Bass


Have a great DISC email story? Please share with your HR / Training Department!
Attention HR Trainers ONLY
Do you need more DISC assistance?
Please feel free to email me at
bonnie@discprovideronline.com
and visit our website at
www.DISCProviderOnline.com