It's a "D" Email When:
Starts with: A directive instead of a salutation.
Example: Send quarterly report ASAP!
Format: Short, to-the-point statements & bulleted lists.
Example: In my office tomorrow at 8:30 sharp. Send results now:
* Latest Profit & Loss Summary
* Update on Focus Group results
* Status on the Smith accountTone: Formal, urgent & authoritative.
Example: Your work last week was acceptable, but what about today?
Power Cues:Executes control through confrontation, debating & testing.
Example: WHAT IS THIS?? What were you thinking?! FIX it NOW!
When E-mailing a "D":Pace: Write email as if it's a text message. Immediate response is best; longer elapsed time = less credibility.
Example: Consider it done.
Format: Be organized. Keep it to one key point per e-mail. Be Brief, Be Bright, Be Gone!
Example: See charts below. Tests are positive. You were right again!
Provide: Solid solutions with justification. Keep to the facts.
Example: Here are 3 best options and why:
A - Reduces our costs by 10%,
B - Increases productivity by 5%,
C - Combination of A&B but 50% higher upfront investment required.
Closing: Always include your complete contact information to expedite their response, even in replies.
Example:
Name & Company
Job Title/Position |
Bonnie Burn
CEO & Master DISC Trainer
DISC Provider LLC
Certified Situational Leadership II Trainer
Author of Assessments A to Z, Jossey Bass
Author of Flipchart Power, Jossey Bass |
