Popular DISC TIP SERIES - On the Phone with a "D"

Your Caller is a "D" If:
Conversation: Immediately starts with issues. Usually a question & no personal greeting.
Example: "That report done?"
Viewpoint: Phone IS a task management tool.
Pace: Rapid, to the point, especially if your agenda.
Example: "You've GOT 5 minutes to convince me."
Tone: Cool, emphatic - like a human telegram.
Example: "DECIDE - Tradeshow this year or next?"
Power Cues: They state when & where.
Example: "I'LL CALL YOU at 8:00 AM tomorrow."

Use on Phone with a "D":
Approach: Be Brief! Be Bright! Be Gone!
Example: "Karen, timeline you requested will be to you by 2 PM today."
Word Choice: Facts, Action, Thinking Terminology
Example: "My vote is for option #2; yielding 10% increase."
Pace: Keep fast pace or be viewed as incompetent.
Example: "Yes. 2 PM EST works for me."
Provide: Efficient options, save them time.E-mail Address & Phone