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The e-Servicer | Monthly communication from United Servicers Association |
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Greetings!
Hard as it may be to believe, 2010 is almost over. There is always a lot to do to wrap things up before New Year's Eve, but we hope you're already thinking about business strategies for 2011.
This is a good time to reflect on your business. While you can look back and pretty much know how your business fared in 2010, what about 2011? Make sure your 2011 New Year's resolutions are SMART, Simple, Measurable, Achievable, Realistic and Timely.The ASTI can help make sure they're SMART and more. As an independent servicer, you owe it to the success of your business to invest in continuing education and to network with your peers. A good way to insure profitable goals for 2011 is to attend the Appliance and Service Training Institute (ASTI) February 9-12. See all the details at www.asti.us.
Until next time, we wish you very happy holidays and as always, much success in 2011. Sincerely,
e-Servicer Newsletter Team United Servicers Association |
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Jennifer's Warranty Tip # 9

Samsung SAW Claims
Samsung, like so many other manufacturers and contract companies, are requesting that you keep your ticket status updated daily in their system. However, before you mark your tickets complete, you need to know that Samsung has implemented a change concerning SAW (service action worksheet) requests.
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ASTI December Registration Promotion
Register for the ASTI in December - win a $500 VISA pre-paid gift card
Are you planning on attending the Appliance Service Training Institute but haven't registered yet? Don't miss out on this opportunity to win a $500 pre-paid VISA gift card. All attendees that register during the month of December will be entered into a drawing for a chance to win a $500 pre-paid VISA gift card. ASTI Hotel space is limited so book your accommodations and travel arrangements soon. You can do both online at www.asti.us.
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USA Launches New Website
Simple, Easy and Informative
A new year brings a new website for United Servicers Association as the organization recently launched a newly designed home page. "We'll continue to add new resources for our members", says USA president Tanner Andrews. There will be features available to members only and will require a login with members username and password. Visit our new web site at www.unitedservicers.com.
Do you have information that you think other members would appreciate? Would you like to contribute articles of interest for our monthly newsletter, "The e- Servicer" or the USA website? Send them to administration@unitedservicers.com and we'll post for all members to read.
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Whirlpool Celebrates 100 Years
Whirlpool Corporation began its 100 year anniversary celebration

Whirlpool Corp. began its 100 year anniversary celebrations November 11,2010 with a series of activities, including ringing the New York Stock Exchange's closing Bell.
Founded on November 11, 1911 by Lou and Fred Upton as Upton Machine Company, Whirlpool's first product was an electric motor-driven wringer washer. A year later, what could have been a major blunder for the company turned out to be a reputation-maker: Upton delivered an order of washing machines that all had defective transmission gears.

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Appliance Service
Training Institute
Feb 9-12, 2011
San Diego, CA
Check out the 74 classes

Convention Comparison chart
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Register For the ASTI & Book Hotel Accomodations Online |
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ASTI Sponsors

Check out the parts distributors special discount coupon at the bottom of this newsletter.
Save $50 off registration! |
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Regional Technical Managers Required
A leading high-end manufacturer has openings
Dacor, a high-end manufacturer of kitchen appliances, headquartered in California, is seeking a RTM in Atlanta, Georgia, or Jacksonville, Florida, and in either Portland, Oregon, or Seattle, Washington. The selected candidate must have a valid driver's license and auto insurance as well as industry experience.
- On site visits with Service Agents
- Provide hands-on training with dealers and service agents
- Provide technical and management assistance to all Dacor authorized/non-authorized service agents, customer service and technical advisors
- Ability to quickly and efficiently diagnose root cause problems and provide solutions with both gas and electric appliances and be CFC certified
Intrerested candidates should forward their resumes
to: cfesmire@dacor.com
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Whirlpool Corporation Opens New Flagship Brand and Product Experience Center in Downtown Chicago
Eco-focused product showroom to attract top industry influencers from around the world.
BENTON HARBOR, Mich., Nov. 9, 2010 /PRNewswire via COMTEX/ -- Whirlpool Corporation today announced the opening of its new flagship brand and product experience center in Chicago's Reid Murdoch Center. With nearly 30,000 square feet, the "World of Whirlpool Corporation" facility will become a destination for designers, trade customers, sales associates, industry influencers and media.
The new space is designed to create excitement around Whirlpool Corporation brands by creating a destination environment that attracts and engages trade customers, designers and influencers to experience the brands in interactive, state-of-the-art environments. The facility will be used for training and continuing education for trade customers, designers, key influencers and top sales associates.
The flexible meeting space includes working kitchens, laundry rooms, garages and outdoor entertaining areas designed to house a variety of meetings, product displays and training sessions.

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Trim Your Fridge This Holiday
Three simple steps to maximize your fridges storage space
Your schedule is not the only thing packed this holiday season, with parties, potluck dinners and relatives - so is your fridge. From trimming the tree to trimming the turkey, why not trim the space in your fridge to really pack in the party food and stuff in the savings this holiday season?

Follow these three easy steps from Mr. Appliance® to maximize your refrigerator's organizational potential so you can leave enough room to savor the leftovers and store your party food for your next soirée.
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Internet Marketing & Why it Matters
From OutRank.com
Traditional phone book advertising is dying and local online search is exploding
- 54% of consumers say they replaced the phone book with the Internet
- 1.8 billion searches made by consumers looking for local businesses every month
- 43% of searches on Google include a geographic identifier like a city or a zip code
- 70% of Internet users report using search engines to find a local service
- Offline sales influenced by consumers' online browsing and research will increase by 12% over the next five years
| | Organic and local search outperform paid search
- 85% of searchers don't click on paid links
- 77% of search users choose organic over paid listing when searching
- 40% of SEO campaigns achieve ROI returns in excess of 500%, while only 22% of PPC campaigns were able to achieve this value
- Organic search results are 8.5x more likely to be clicked on than paid search results.
- Over the last year, Pay-per-click (PPC) costs have grown 37% and they are continuing to rise.
| | Appearing on the front pages of the search engines means more phone calls
- 62% of search users click a link on the first page of search results
- 39% of search engine users believe that the companies whose websites are returned among the top search results are the leaders in their field
- 82% of people using local search follow up with offline action, including in-store visits, phone calls, e-mails or purchases
- 75% of Internet users have the intent to purchase when using search engines
- 61% of local searches end up making a purchase offline
Outrank.com is the answer for small businesses that need to cost-effectively reach new customers. |
Learn how to maximize Internet marketing in your service business - attend the "Marketing Your Business" session at the ASTI. |
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Online Version of the Blue Book Available
Order your subscription at unitedservicers.com
The industry leading flat rate job guide "The Blue Book" is now available in electronic online version.The new online Blue Book gives you the ultimate in customization. You will be able to adjust every aspect of pricing from the service charge to job rate based on your market and cost of doing business. Built into the online Blue Book is the Technician Presentation Tool. This new powerful addition has many features and great functionality, and is included in the subscription price of the online Blue Book. More information on the Technician Presentation Tool is available here.
You can still order the traditional technician pocket version of the printed Blue Book from USA
| Order the Updated Version Today | |
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About USA
USA's mission is to develop and provide services and programs intended to assist members in building strong businesses in North America's competitive environment.
Among these services are:
- Educational Programs
- Manufacturer Relations
- Management, Marketing and Operational Programs
- Peer Group Formation & Facilitation
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Contact Us
United Servicers Association One Presidential Way Woburn, MA 01801 1-800-683-2558

VISIT OUR WEB SITE www.unitedservicers.com |
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