Greetings!
Welcome to the August 2010 edition of our e-Newsletter published exclusively for members and friends of USA.
 Yes, it's that time of year again when kids return from summer camp and mothers everywhere are running washers on overtime. Take time to make sure you have a proper stock of fast moving parts to increase your chances of first call completes in laundry repairs. Completeing a service call in one trip is directly related to customer satisfaction and service profits. Make sure first call completes are the focus of your service business. Yours sincerely, The USA team |
 A New Lease on Life for GE's Appliance Park
GE Consumer & Industrial confirmed earlier media reports that it will manufacture energy efficient hybrid electric water heaters in Louisville, KY, at its Appliance Park manufacturing campus. The new production line will create about 400 jobs.Read more... |
 Tech Tip: Fridiaire Dryer Over Heating
Frigidaire has developed a replacement part for the overheating problem with the gas model FAQG7011 and FAQG7077 dryers. It is somewhat similar to the Electrolux kit of a few months ago, with multiple holes punched into the heat duct, made to allow excess heat to get away from the rear of the drum.
In case you have a similar situation with these models, the part number is: Kit # 137199820
Thanks to : Dean Rockweiler of Rockweiler Applaince & TV |
"ChatUSA seems much more productive and instructional" Says Captain Toolhead
 "Even from the very few emails on various topics that I have already seen, ChatUSA seems much more productive and instructional than the material seen on other online forums. ChatUSA can be an incredible educational tool!
You are dealing with intriguing and interesting topics - WHAT SERVICERS WANT AND NEED TO KNOW - about the practical aspects of running a profitable service business.
The leadership of the United Servicers Association Board of Directors and the accumulated expertise and professionalism of the USA membership really shows itself here. Congratulations to all who made this happen and a special congratulations to the USA membership for sharing their recipes for business success in such an unselfish way."
Captain Toolhead alias Mike Staats |
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Opportunities In Providing Warranty Service
 There are huge benefits of providing warranty service if you take advantage of the hidden opportunities. Are you aware of the extra profit in providing warranty service? |
Appliance Store Sales Flat in July
 Aug 24, 2010
The U.S. Census Bureau reported that adjusted Electronics & Appliance Store sales in July 2010 were $8.711 billion, virtually unchanged from $8.716 billion in June 2010, but significantly higher than July 2009's $8.065 billion.
These advance monthly sales are adjusted for seasonal variation, holiday and trading-day differences, but not for price changes.
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Early Bird Registration Sept 1-30th 
Save $100
 Appliance Service Training Institute (ASTI)
Town and Country Resort and Convention Center
San Diego CaliforniaFebruary 9-12*, 2011.
Register Early On-Line Sept.1-30
 www.asti.us |
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 Jennifer's
Warranty Tip # 5
Are you getting "pre-authorization" before you run an in-warranty Dacor service call? Are you submitting your claims correctly on their website? It's been more than two years and Dacor's DDS program is still in full swing. Following their program will ensure that your claim(s) is paid and in a timely manner. Read the full tip.. |
USA Trains Self-Servicing Dealers of  in Louisville KY  MEGA Group USA, a leading national home furnishings buying group for appliance, electronic, furniture and mattress retailers with 1500 members and 2500 store fronts held their annual connvention in Louisville KY this week. USA conducted two days of Service related breakout sessions for members that are self-servicing retailers. Electrolux, GE and Whirlpool provided the members with hands-on technical training while Dean Landers and Paul MacDonald gave presentations on technican soft skills, flat rate pricing, technician compensation plans, increasing first call completes and calculating the cost of a service call. Members remarked on the added value from the meetings while one member commented: " What I learned more then paid for my trip to the convention". USA will provide a similar program at the Mega spring 2011 convention in San Antonio, TX. |
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Blue Book
Flat Rate Job Guide Now Available in Desktop Version
The
New Edition (Version 10.4) of the Printed Blue Book is now available for
purchase. The books includes Standard and Premium appliance rates in
one book.
The Books are available in Technician Edition BBT001 (4" x 6.5"
Bound books) and Desktop / Large Print Edition BBD001, loose-leaf format
in an 3-ring binder that doubles as an easel back stand. The desktop
pages are 5.5" x 8.5" and the print is about 25% larger. Special lower prices for USA members.Order yours now! |
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| New USA Member Benefit
$2.00 off monthly tracking service
Virtual Fleet Supervisor offers affordable GPS Fleet Tracking and Management Services. VFS offers a powerful, yet easy-to-use web-based platform to monitor your fleet activity and unique tracking devices that simply plug into your vehicles! Their devices cost $99 and their monthly monitoring services requires no contract whatsoever. Best of all, there is no risk as they offer an unconditional 30-day satisfaction guarantee. Supervise your fleet..... without hiring an additional employee! |
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Member Benefit 5% off Tuition Fees
Fred's Appliance Academy offers a diverse technical training program that covers all aspects of appliance repair. Their hands-on program provides students with the skills and experience to service all major appliances, from washing machines and dryers, to ranges and refrigerators. If it's in the home, you'll know how to fix it by the time you leave Fred's Appliance Academy.
They offer a 3 week program consisting of classroom instruction, hands-on practice, troubleshooting and repair. Imagine, in less than a month's time, Fred's will prepare you for real-world employment in a field where there's never a shortage of business. By the end of the course, each student will take the nationally recognized NASTeC (National Appliance Service Technician Certification) exam. Students will also be offered the opportunity to apply for Class one CFC certification.
 Watch Fred's Applaince Academy Video |
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