Greetings!
Welcome to the May
2010 edition of our eNewsletter published exclusively for members and friends of USA.
 Memorial Day and Labor Day are bookend holidays, marking the
beginning and end of the summer holidays in the United States.
These three-day weekends traditionally are times for celebration
and family outings.
Celebrated in most states on the last Monday in May, Memorial Day is a
time to remember the U.S. men and
woman who lost their lives serving their country. Originally known as
Decoration Day, it was established in
1868 to commemorate the dead from the Civil War. Over the years it came
to serve as a day to remember all U.S.
men and women killed or missing in action in all wars.
Enjoy this day of remembrance with your family and friends but take a minute to remember all those that fought and continue to fight for our freedom.
Sincerely yours,
The USA Team |
Appliance Service Training Institute 2011
USA will host the ASTI 2011
at the
Town and Country Resort and Convention Center in
San Diego California
on
February 8-12, 2011.
In Mission Valley, the heart of San Diego, they've been welco ming
guests for over fifty years. The Town and Country offers luxurious
accommodations, countless amenities, and devoted attention to
vacationers and convention delegates alike. Your
visit will truly be an unforgettable experience. 
- Modern accommodations in two towers or ranch style
garden bungalows that capture the feeling of a cozy retreat.
- Relax in one of the sparkling pools or play golf.
- Grab a bite to eat in one of five delectable restaurants.
First class spa & fitness facilities, and trolley on property,
racquetball and shopping nearby.
Platinum ASTI Sponsors
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Mega group USA Announces Partnership with United Servicers Association
Germantown, TN May 12, 2010:
"We are excited to bring our retailer partners
this alliance with USA," stated Rick Bellows, president of MEGA Group USA. "United Services Association is a highly
respected leader in the industry, and they have a strong reputation for having
professional management and trainers. Their programs will help our dealers
bring even better service programs to their businesses ultimately increasing
their profits and impacting their bottom line."
United
Services Association will work closely with MEGA Group USA to support and
provide valuable resources to MEGA Group USA's dealers including management and
technical training, education programs, government relations and marketing
programs.
"USA
is proud to be the endorsed service association to MEGA Group USA's successful
dealer partners," stated Paul MacDonald, Executive Director for USA. "We look forward to serving their retailers
as well as providing management and technical training at MEGA Group USA's two
upcoming national conventions including the meeting in Louisville, KY August 23rd
- 26th."
see full press release
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Cost of Doing Business (CODB) The cost of doing business is the
process of identifying the costs of a business and of breaking down and
relating them to the various activities of the organization. It's important to do this in our own companies so that we can: - determine the hourly cost of operating our business
- set
service rates based on numbers
- make
informed decisions not reactionary, emotional or gut
- demonstrate the effects of expense increase or decrease
- determine the effect of a manufacturer or third party administrator offered warranty labor rate
- measure the effect of giving a technician pay increase
- achieve desired profits from your business activity
 See how your state stacks up in the CNBC CODB-2009 study |
Jennifer's Warranty Processing Tips
Welcome to a new monthly feature from USA. Jennifer's time saving tips in warranty processing. Each month we'll feature a time saving tip in warranty claims processing from our expert in claims processing, Jennifer Webert, of Mid America Service.
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Service Company Solutions, LLC
has recently taken over publishing the Appliance Blue Book and toda y we are
pleased to announce the new printed version is ready for purchase. This new
version is 300 pages, combines all standard and premium headings in one book
and is still in its convenient pocket size. This book is powered by MyPartsHelp
to keep the pricing up to date.
Order your copy today Only $129.95
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PSA withdraws from ASTI 2011
"It was with great disappointment recently that USA was
officially informed by PSA that they would not be participating in a joint
convention with USA in 2011," said Tanner Andrews, USA president.
A letter sent to USA by Don Holman, president of PSA, stated:
"The vote was unanimous to proceed with our own convention for 2011. We
will not be partnering with USA and co-hosting a convention known as ASTI
2011."
"USA will continue to strive to
unite the North American service industry by partnering with any and all associations
that want to work together to improve our industry, including PSA. However, USA
will work independently if necessary to replicate the size, scope and success
of the Orlando convention with ASTI 2011," Andrews
stated firmly.
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NEW WEB TRAINING PORTAL
Electrolux is preparing to introduce a new
(still in test now) web training
portal.
Electrolux has been working for a
year or more developing a
website with a complete learning management system. This new tool includes courses on a variety of topics
with
product repair videos, quizzes, and a multitude of other functions that
will
allow service technicians to train at their convenience 24/7 without
having to
travel to a training location.
This new functionality will supplement their on-site hands-on training, not replace it. The new site will be demonstrated at the Mega Group USA convention in August.
Stay tuned and we'll let you know when it's launched.
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USA Lowers Annual Dues
We are proud to
announce reduced USA membership
dues. Thanks to industry support and the success of the ASTI, we've been able to
lower our annual dues and pass our success on to our members. Effective
immediately, membership in USA will be lowered to $19.95 a month or $199.00
paid in advance (a $40 saving). If you have already renewed your membership in
2010 at our previous amount, we've extended your membership to 18 months
instead of 12.
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Technical Training At
Mega Group Louisville Meeting
August
23-26, 2011
USA will provide the service technical and management training programs for self servicing
dealers at
Mega Group Louisville meeting
See complete service training schedule |
Wrist Lite
Just about everyone could use a Wrist Lite. Anyone that has ever wished
they could shed some extra light on the subject at hand without having
to hold a flashlight. This powerful LED light straps onto your wrist
and the light shines in the direction of your hand. The wrist band
adjusts to fit any size and is available in black or pink. The LED
light comes in a variety of colors. You receive one adjustable wrist
band, one LED flashlight, and the batteries are included.
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